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From: Principal Nodal Officer <Principal.NodalOfficer@YESBANK.IN>
Sent: Thursday, March 9, 2023 10:57 AM
To: RAVIUDAY2002@OUTLOOK.COM <RAVIUDAY2002@OUTLOOK.COM>
Subject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062
Dear Mr. Singh,
Greetings from YES BANK.
This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on dated February 13, 2023 regarding transaction on your YES BANK Credit Card.
We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed basis your request and the same was rejected by the member bank.
We request you to kindly approach merchant for transaction cancellation.
Grievance Status for registration number : DEABD/E/2023/0023429
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
09/03/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : Other / Private Sector Bank.
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An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application. Dibyajit Banerjee submitted inconsistent
Grievance Status for registration number : DEABD/E/2023/0011746 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 13/02/2023 Received By Ministry/Department Financial Services (Banking Division)Card member requested the bank not to make payment because the card member had been apprised with the suspensive activities of the cheaters but banking institution instead of showing favour to the customer stood in the row of the cheaters which was illegal as payment was by the credit card and it could be withhold by the bank on the request the aggrieved applicant CA Ravi Pratap Singh Mobile - 9769800294 legally. Still on this public platform, banking institutions have not adopted a cogent approach to resolve the problem but tried to escape from the issue which is illegal. I think that concerned people may adopt a logistic approach in the matter. The matter concerns economic fraud must be dealt with by the iron hand by the government. Dibyajit Banerjee (SE)From: Principal NodalOfficerSent: Thursday, March 9, 2023 10:58 AMTo: RAVIUDAY2002@OUTLOOK.COMSubject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062Dear Mr. Singh, Greetings from YES BANK. This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on dated February 13, 2023 regarding transaction on your YES BANK Credit Card. We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed basis your request and the same was rejected by the member bank. We request you to kindly approach merchant for transaction cancellation.
Grievance Document
Current Status
Case closed
Date of Action
18/03/2023
Remarks
Dear Sir Madam
Greetings from YES BANK LTD
Please find attached copy of response sent to complainant for your kind reference
Reply Document
Rating
1
Poor
Rating Remarks
You again gave the same parrot reply instead of going into facts of case which unacceptable to the applicant.
Appeal Details
Appeal Number
DEABD/E/A/23/0006764
Date of Receipt
28/03/2023
Appeal Text
Yes Bank must provide the reason to the applicant regarding payment to the cheaters despite the request of the applicant to withhold the payment. Right to reason is the indispensable part of the sound administrative system. The decision of the bank was corrupt so they are not confining to the matter of fact.
Current Status
Appeal Received
Officer Concerns To
Officer Name
Shefali Singh Moza (Principal Nodal Officer)
Organisation name
YES BANK LTD
Contact Address
YES BANK House, Santacruz
Email Address
principal.nodalofficer@yesbank.in
Contact Number
02271009655
Grievance Status for registration number : DEABD/E/2023/0011746
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
13/02/2023
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others
Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58
Account Number : 536303xxxxxx5773
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An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.comNow opposite party is proved defaulter and cheaters and despite my cautions with request you did not hold the payment therefore why payment made by bank to cheater overlooking my request may not be recovered from the bank? Requisite files are attached as sent above. To, Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58
Subject: Credit Card Transaction dispute with Merchant
Ref. No. Transaction Dispute Ref. No. 91911054323
Dear Yes Bank Team,
I am writing this mail in continuation of my discussion with your customer care team regarding a transaction dispute with a merchant on credit card payment. Here detail and fact of the case is as under:
Transaction Date - 02/05/2022Transaction Amount - INR 1,20,000/-Disputed Amount - INR 1,20,000/-Merchant Name - Club High Sky OPC Pvt. Ltd. We were on vacation to Manali - Himachal Pradesh, when a merchant representative approached us to attend a promotional event in a nearby Hotel. We went there where they were promoting club membership but instead of directly saying this they have a multi-layer chain of different teams to confuse us on where and what purpose we are going.
By all this means and processes they asked us to take their club membership for which we were not keen. They started to check your card for EMI working/ offer etc. and anyhow forced us to make a payment unwillingly with huge promises. They have not provided any receipt for payment, no mail communication till date, nothing has happened till now except payment of INR 1,20,000/-.
So, I want to exit this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support your customer
Grievance Document
Current Status
Case closed
Date of Action
09/03/2023
Remarks
Dear Sir Madam
Greetings from YES BANK Ltd
Please find attached copy of response sent to complainant for your kind reference
Sincerely
Vijaya Kotkar
Office of Principal Nodal Officer
YES Bank Ltd
Reply Document
Rating
1
Poor
Rating Remarks
notsatisfied
Appeal Details
Appeal Number
DEABD/C/A/23/0002283
Date of Receipt
09/03/2023
Appeal Text
notsatisfied
Current Status
Under Process
Officer Concerns To
Officer Name
Shefali Singh Moza (Principal Nodal Officer)
Organisation name
YES BANK LTD
Contact Address
YES BANK House, Santacruz
Email Address
principal.nodalofficer@yesbank.in
Contact Number
02271009655
Reminder(s) / Clarification(s)
Reminder Date
Remarks
13/02/2023
From: Ravi Pratap Singh raviuday2002@outlook.com
Date: Thu, 12 May, 2022, 8:56 pm
Subject: Fw: Credit Card Payment Dispute Application - Yes Bank
To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.com
So, want to exist this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support to your esteemed customer.
Your Sincerely,
CA Ravi Pratap Singh
Mobile - 9769800294
Concerned Bank staff may explain what gratification was given by the alleged cheater that they overlooked the request of the aggrieved applicant and did not withhold the payment which caused not only money loss but also physical and mental torture to the aggrieved applicant.