Yes Bank did not withhold the payment after the request of CA Ravi Pratap Singh

 

From: Principal Nodal Officer <Principal.NodalOfficer@YESBANK.IN>

Sent: Thursday, March 9, 2023 10:57 AM

To: RAVIUDAY2002@OUTLOOK.COM <RAVIUDAY2002@OUTLOOK.COM>

Subject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062 

Dear Mr. Singh,

Greetings from YES BANK.

This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on dated February 13, 2023 regarding transaction on your YES BANK Credit Card.

We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed basis your request and the same was rejected by the member bank.

We request you to kindly approach merchant for transaction cancellation.

Grievance Status for registration number : DEABD/E/2023/0023429

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

09/03/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Fraud

Department/Bank/Financial Institute : Other / Private Sector Bank.

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An application under Article 51 A of the constitution of India on behalf of CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application. Dibyajit Banerjee submitted inconsistent

Grievance Status for registration number : DEABD/E/2023/0011746 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 13/02/2023 Received By Ministry/Department Financial Services (Banking Division)Card member requested the bank not to make payment because the card member had been apprised with the suspensive activities of the cheaters but banking institution instead of showing favour to the customer stood in the row of the cheaters which was illegal as payment was by the credit card and it could be withhold by the bank on the request the aggrieved applicant CA Ravi Pratap Singh Mobile - 9769800294 legally. Still on this public platform, banking institutions have not adopted a cogent approach to resolve the problem but tried to escape  from the issue which is illegal. I think that concerned people may adopt a logistic approach in the matter. The matter concerns economic fraud must be dealt with by the iron hand by the government. Dibyajit Banerjee (SE)From: Principal NodalOfficerSent: Thursday, March 9, 2023 10:58 AMTo: RAVIUDAY2002@OUTLOOK.COMSubject: CPGRAM Complaint No : DEABD/E/2023/0011746 // Name of the Complainant :Yogi M. P. Singh //Uttar Pradesh // CS230223000062Dear Mr. Singh, Greetings from YES BANK. This is with reference to the complaint no. 0011746 lodged by you on CPGRAMS portal on dated February 13, 2023 regarding transaction on your YES BANK Credit Card. We confirm that the Cardmember Dispute Form has been received by us. Please note regarding the transaction which happened on May 02, 2022 dispute has already been filed basis your request and the same was rejected by the member bank. We request you to kindly approach merchant for transaction cancellation.

Grievance Document

Current Status

Case closed   

Date of Action

18/03/2023

Remarks

Dear Sir Madam

Greetings from YES BANK LTD

Please find attached copy of response sent to complainant for your kind reference

Reply Document

Rating

1

Poor

Rating Remarks

You again gave the same parrot reply instead of going into facts of case which unacceptable to the applicant.

Appeal Details

Appeal Number

DEABD/E/A/23/0006764

Date of Receipt

28/03/2023

Appeal Text

Yes Bank must provide the reason to the applicant regarding payment to the cheaters despite the request of the applicant to withhold the payment. Right to reason is the indispensable part of the sound administrative system. The decision of the bank was corrupt so they are not confining to the matter of fact.

Current Status

Appeal Received

Officer Concerns To

Officer Name

Shefali Singh Moza (Principal Nodal Officer)

Organisation name

YES BANK LTD

Contact Address

YES BANK House, Santacruz

Email Address

principal.nodalofficer@yesbank.in

Contact Number

02271009655 

Grievance Status for registration number : DEABD/E/2023/0011746

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

13/02/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Other / Private Sector Bank.

Branch / Name of Bank and Branch : Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58

Account Number : 536303xxxxxx5773

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An application under Article 51 A of the constitution of India on behalf of  CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.comNow opposite party is proved defaulter and cheaters and despite my cautions with request you did not hold the payment therefore why payment made by bank to cheater overlooking my request may not be recovered from the bank? Requisite files are attached as sent above. To, Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58

Subject: Credit Card Transaction dispute with Merchant 

Ref. No.  Transaction Dispute Ref. No. 91911054323

Dear Yes Bank Team,

I am writing this mail in continuation of my discussion with your customer care team regarding a transaction dispute with a merchant on credit card payment. Here detail and fact of the case is as under:

Transaction Date - 02/05/2022Transaction Amount - INR 1,20,000/-Disputed Amount - INR 1,20,000/-Merchant Name - Club High Sky OPC Pvt. Ltd. We were on vacation to Manali - Himachal Pradesh, when a merchant representative approached us to attend a promotional event in a nearby Hotel. We went there where they were promoting club membership but instead of directly saying this they have a multi-layer chain of different teams to confuse us on where and what purpose we are going.

By all this means and processes they asked us to take their club membership for which we were not keen. They started to check your card for EMI working/ offer etc. and anyhow forced us to make a payment unwillingly with huge promises. They have not provided any receipt for payment, no mail communication till date, nothing has happened till now except payment of INR 1,20,000/-. 

So, I want to exit this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support your customer

Grievance Document

Current Status

Case closed   

Date of Action

09/03/2023

Remarks

Dear Sir Madam

Greetings from YES BANK Ltd

Please find attached copy of response sent to complainant for your kind reference

Sincerely

Vijaya Kotkar

Office of Principal Nodal Officer

YES Bank Ltd

Reply Document

Rating

1

Poor

Rating Remarks

notsatisfied

Appeal Details

Appeal Number

DEABD/C/A/23/0002283

Date of Receipt

09/03/2023

Appeal Text

notsatisfied

Current Status

Under Process

Officer Concerns To

Officer Name

Shefali Singh Moza (Principal Nodal Officer)

Organisation name

YES BANK LTD

Contact Address

YES BANK House, Santacruz

Email Address

principal.nodalofficer@yesbank.in

Contact Number

02271009655

Reminder(s) / Clarification(s)

Reminder Date

Remarks

13/02/2023

From: Ravi Pratap Singh raviuday2002@outlook.com

Date: Thu, 12 May, 2022, 8:56 pm

Subject: Fw: Credit Card Payment Dispute Application - Yes Bank

To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.com

So, want to exist this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support to your esteemed customer.

Your Sincerely,

CA Ravi Pratap Singh

Mobile - 9769800294

Concerned Bank staff may explain what gratification was given by the alleged cheater that they overlooked the request of the aggrieved applicant and did not withhold the payment which caused not only money loss but also physical and mental torture to the aggrieved applicant.