State Bank of India failed to deliver the CIBIL report despite charging a fee of Rs.440, indicating poor customer service.

 

Grievance Status for registration number : DEABD/E/2023/0026488

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

16/03/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service

Bank : State Bank of India

Branch / Name of Bank and Branch : City Branch, State Bank of India District Mirzapur , Uttar Pradesh

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Please provide CIBIL report to the applicant.I have applied for a CIBIL report through the internet banking of the State Bank of India. It is unfortunate you did not provide the CIBIL report concerning PAN Card. What is a CIBIL Score and Report?CIBIL Score is a three-digit numeric summary of your credit history. The score is derived using the credit history found in the CIBIL Report (also known as CIR i.e Credit Information Report). A CIR is an individual’s credit payment history across loan types and credit institutions over a period of time. A CIR does not contain details of your savings, investments or fixed deposits.

It is quite obvious that the applicant has paid the Rs.440 for  CIBIL report which is quite obvious from the following status and transaction details made by the applicant through the internet banking . You are here:  My Accounts & Profile  Know your CIBIL Score Know your Credit Score (Service charge of Rs.440 will be levied for a CIBIL report Service charge of Rs. 440/- will be levied for a CIBIL report.

Reference Number- CB032023634802, Customer Number-00000088167135558, Service Type- CIBIL, Transaction Date-2023-03-16 15:55:52.0  Credit Score- 000-1,Status- Success 16-Mar-2023, TO TRANSFER, INB CIBIL request charges SER202303161678962260158IHR2751230 440.00 Gmail Mahesh Pratap Singh Yogi M P Singh yogimpsingh@gmail.comTransaction acknowledgement1 message DO NOT REPLY donotreply.inb@alerts.sbi.co.in 16 March 2023 at 15:57To: yogimpsingh@gmail.com

Dear Customer,

Thank you for banking with the State Bank of India.

Thx for INB txn of Rs.440 frm A/c X1675 ref#IHR2751230 on 16MAR23.

If not done by you, forward this email from email id registered with SBI to unauthorisedtransaction@sbi.co.in to block your INB credentials. In case you have not logged in to your Internet Banking, please call our Customer Care. You may also call 1-800-111109..

Do not disclose any confidential information such as Username, Password, OTP etc. to anyone.Sincerely,

SBI Retai

Grievance Document

Current Status

Under process   

Date of Action

16/03/2023

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740970