Yes Bank overlooked the request of customer Ravi Pratap Singh

 

Grievance Status for registration number : DEABD/E/2023/0011746

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

13/02/2023

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Other / Private Sector Bank.

Branch / Name of Bank and Branch : Credit Card Division, Yes Bank Ltd. Yes Bank Tower, Chennai-58

Account Number : 536303xxxxxx5773

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An application under Article 51 A of the constitution of India on behalf of  CA Ravi Pratap Singh Mobile - 9769800294 to make enquiry in regard to representation dated 12 May 2022 bearing subject Credit Card Payment Dispute Application - Yes Bank sent to To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.com

Now opposite party is proved defaulter and cheaters and despite my cautions with request you did not hold the payment therefore why payment made by bank to cheater overlooking my request may be recovered from the bank? Requisite files are attached as sent above. To,Credit Card Division, Yes Bank Ltd.Yes Bank Tower, Chennai-58

Subject: Credit Card Transaction dispute with Merchant 

Ref. No.  Transaction Dispute Ref. No. 91911054323

Dear Yes Bank Team,

I am writing this mail in continuation of my discussion with your customer care team regarding a transaction dispute with a merchant on credit card payment. Here detail and fact of the case is as under:

Transaction Date - 02/05/2022Transaction Amount - INR 1,20,000/-Disputed Amount - INR 1,20,000/-Merchant Name - Club High Sky OPC Pvt. Ltd.We were on vacation to Manali - Himachal Pradesh, when a merchant representative approached us to attend a promotional event in a nearby Hotel. We went there where they were promoting club membership but instead of directly saying this they have a multi-layer chain of different teams to confuse us on where and what purpose we are going.

By all this means and processes they asked us to take their club membership for which we were not keen. They started to check your card for EMI working/ offer etc. and anyhow forced us to make a payment unwillingly with huge promises.They have not provided any receipt for payment, no mail communication till date, nothing has happened till now except payment of INR 1,20,000/-. 

So, I want to exit this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support your customer

Grievance Document

Current Status

Under process   

Date of Action

13/02/2023

Officer Concerns To

Officer Name

Ms Betsy Rajagopal (General Manager)

Organisation name

Reserve Bank of India

Contact Address

Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai

Email Address

cepdco@rbi.org.in

Contact Number

02222604106

Reminder(s) / Clarification(s)

Reminder Date

Remarks

13/02/2023

From: Ravi Pratap Singh raviuday2002@outlook.com

Date: Thu, 12 May, 2022, 8:56 pm

Subject: Fw: Credit Card Payment Dispute Application - Yes Bank

To: cc.cdf@yesbank.in cc.cdf@yesbank.in, Ravi Gmail raviuday2002@gmail.com

So, want to exist this and get out of this forced / influenced transaction. Requesting you to please cancel this transaction and support to your esteemed customer.

Your Sincerely,

CA Ravi Pratap Singh

Mobile - 9769800294

Concerned Bank staff may explain what gratification was given by the alleged cheater that they overlooked the request of the aggrieved applicant and did not withhold the payment which caused not only money loss but also physical and mental torture to the aggrieved applicant.