B.S.N.L. must rectify its dilapidated delivery of public services

Grievance Status for registration number : DOTEL/E/2023/0000776

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

08/01/2023

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Tariff / Recharge issue / Billing issue of Postpaid

Mobile Number : 9336252631

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

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The matter concerns the mobile number 9336252631 and the service provider Bharat sanchar Nigam limited. The applicant made the recharge of Rs.1515 but the service providing company Bharat sanchar Nigam limited did not provide the data 2GB per day or you can say that Bharat sanchar Nigam limited did not resume its services. For the more detail vide attached document to the grievance. The recharge was made by the applicant on the BSNL app through the Paytm.

Bsnl Billdesk has requested money on Paytm. On approving, Rs.1515 will be debited from your account. m.p-y.tm/UPIpas :PPBL

Rs.1515.00 sent to bsnl.billdesk@hdfcbank from PPBL a/c 91XX5911. UPI Ref:300899424848. Balance:m.paytm.me/UpiDebBal. Query:m.p-y.tm/care

If the Bharat sanchar Nigam limited was not interested to provide its services then why did it requested for the amount rupees 1515 as annual fee for the service 2GB data per day.

Whether it is not reflecting the anarchy in the working of the Bharat sanchar Nigam limited Mirzapur which did not provide the services even after the payment of required fee.

Sometimes I think that staff of the Bharat sanchar Nigam limited are itself not interested to do the services of the company operated by the government of India. They are indirectly provoking the government to do the privatisation of the Bharat sanchar Nigam limited.

Whether it is not surprising that after the payment of huge amount as service charges they did not resume the services and causing a lot of loss of the consumer not only financially but also mental torture is being tolerated by the applicant.

Please direct the concerned personnel to take appropriate steps as soon as possible to provide the services as required to the consumer.

Let them tell the applicant reason of not providing services immediately after completion of the purchase of the services for 1 year by paying rupees 1515 to the Bharat sanchar Nigam limited through Paytm.

Appropriate action must be taken in the matter against wrongdoers.

Grievance Document

Current Status

Case closed

Date of Action

13/01/2023

Remarks

Reply attached

Reply Document

Rating

1

Poor

Rating Remarks

निसंदेह आपका कहना सत्य है कि रिचार्ज हो गया है किंतु जब पहले दिन रिचार्ज किया गया तो फेल हो गया। वह पैसा दूसरे दिन लौट कर आया और प्रार्थी द्वारा पुनः रिचार्ज किया गया फिर फेल हो गया। वह पैसा पुनः लौट कर आया 24 घंटे बाद उसके पश्चात प्रार्थी द्वारा वीजा कार्ड से रिचार्ज का भुगतान किया गया तब जाकर रिचार्ज सफल हुआ क्या यही व्यवस्था है इसी को सुशासन कहते हैं। श्रीमान जी क्या भारत संचार निगम लिमिटेड इसी तरह का पेमेंट सिस्टम बनाया है जो बार-बार फेल होता है। Undoubtedly your saying is true that recharge has been done but when it was recharged on the first day it failed. The money came back on the second day and was recharged again by the applicant and then failed. That money returned again after 24 hours, after that the recharge was paid by the applicant through Visa card, then the recharge was successful, is this the system, this is called good governance. Sir, has Bharat Sanchar Nigam Limited made a such payment system which fails again and again.

Officer Concerns To

Officer Name

SHRI RANA A K SINGH (CGM)

Organisation name

UP (E) Telecom Circle

Contact Address

CGMTUP East Circle Hazratganj Lucknow UP

Email Address

pg_upe@bsnl.co.in

Contact Number

05222623600