Team efforts of Airtel is better but not better network

 

Grievance Status for registration number : PMOPG/E/2022/0314673

Grievance Concerns To

Name Of Complainant

Yogi M P Singh

Date of Receipt

26/11/2022

Received By Ministry/Department

Prime Ministers Office

Grievance Description

The matter also concerns the Airtel mobile numbers 7379105911, 9794103433 and also 9005609242

Respected staff of the Airtel company had assured in the following grievance that they will work on the problems of the customers as soon as possible but they did not do so.

Grievance Status for registration number : DOTEL/E/2022/27658 Grievance Concerns To

Name Of Complainant Yogi M. P. Singh Date of Receipt 01/09/2022, Received By Ministry/Department Telecommunications

Respected staff of the Airtel company had assured in the following grievance that they will work on the problems of the customers as soon as possible but they did not do so.

Grievance Status for registration number : DOTEL/E/2022/27658 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 01/09/2022

The matter concerns poor network speed and the applicant raised time and again before the service provider but now a days, it has been too much frustrating for the Airtel customers in Mohalla-Surekapuram Colony, Shri Laxmi Narayan Baikunth Mahadev Mandir, Riva Road, District-Mirzapur, Uttar Pradesh, India, PIN Code-231001.From a few days back, the services being provided by the service provider Airtel is third grade quality quite obvious from the attached screenshots to the grievance. Aforementioned location belongs to Mirzapur city and if services are accessible in the urban area, then think about the rural area where people are crying.

Date of Action 05/10/2022 Remarks-Customer grievance was regarding network issue on airtel mobile number 7379105911. Network team has done the survey at customer address, soft optimization done and network improved. Called customer and information given on post and asked to share the feedback.

As per our telephonic conversation on 7379105911 dated 04th October 2022, this is to apprise you that on receipt of your complaint, our technical team has done the survey.

 Further, the team has done maximum optimization at the nearest network cell site. Therefore, this is the best possible coverage that can be provided presently. Kindly observe the services and share your feedback for further improvements.

Current Status

Case closed

Date of Action

13/12/2022

Remarks

As per the attached reply from Service Provider, Customer grievance was regarding network issue on airtel mobile number 7379105911. On receipt of his complaint our technical team has conducted a survey in your area. As per team validation optimization is done on the site and it is now working fine. Hence, we request you to please observe the network for next 3-4 days and kindly share your feedback accordingly. No feedback received from complainant. Accordingly, the grievance is closed.

Reply Document

Rating

1

Poor

Rating Remarks

जैसा कि हमने पूर्व में ही अवगत करा दिया है कि यह भूमंडलीकरण का युग है ऐसे में यदि कोई खराब सेवाएं देगा तो उपभोक्ता को पूरा हक है कि वह अपनी सेवा को बदल दे और उस दिशा में प्रयास करें जिससे कि उसकी सेवा सुधर सके यादि एयरटेल कंपनी को लगता है कि उसकी सेवाएं अच्छी है तो वह खुश हो जाए किंतु हमारी नजर में तो इस समय सुरेकापुरम में जिओ का नेटवर्क ही सबसे अच्छा है As we have informed earlier that this is the era of globalization, in such a situation, if someone gives bad services, then the consumer has every right to change his service and try in that direction so that his service can improve i.e. Airtel If the company feels that its services are good, then it should be happy, but in our view, network of the Jio is the best in Surekapuram at this time.

Officer Concerns To

Officer Name

Shri Pankaj Kumar (Deputy Director General PG)

Organisation name

Department of Telecommunications

Contact Address

Room No.612,6th Floor Mahanagar Doorsanchar Bhawan Near Zakir Hussain College Old Minto Road New Delhi

Email Address

ddgpg-dot@nic.in

Contact Number

01123221231

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

Regarding airtel mobile number 7379105911

1 message

airtel dotcomplaints <airtel.dotcomplaints@airtel.com> 8 December 2022 at 17:21

To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>

Dear Mr. Yogi M P Singh,

This is in reference to your complaint to DOT vide reference number PMOPG/E/2022/0314673, wherein your concern is regarding network related issue for airtel mobile number 7379105911.

We apologize for the inconvenience caused to you in this regard. We understand how upsetting this must be, and we appreciate your patience in this matter.

As per your telephonic conversation on mobile number 7379105911, with the undersigned dated 8th December 2022, highlighted issue regarding network connectivity related concern is addressed. Post validation technical team has conducted a survey in your area. As per team validation optimization is done on the site and it is now working fine.

We request you to kindly check the connectivity for next 3-4 days for any improvement. We request you to kindly write us back if issue persists.

Rest, you have our assurance that the matter is receiving our full attention and we are making every effort to resolve the problem.

Please accept our sincere apologies for any inconvenience this may have caused. This is certainly not the experience we would like you to have as one of our esteemed members.

If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible.

Regards,

Abhishek Agrawal

Customer Experience

bharti airtel limited

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