Branch manager Tilai Bajar, Prayag Raj, Bank of Baroda had to focus on pension so that revered old lady may know the current status of A/C

 

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

(no subject)

1 message

Prasant Singh <pmarshalx@gmail.com> 22 September 2022 at 14:25

To: tilaib@bankofbaroda.co.in

Dear Branch Manager 

BOB, Tilai Bazar, Prayagraj UP.

This is w.r.t. my account with you. My savings account no 29430100016368.

As per the required process. I am submitting the CKYC. As of now, I am out of the country, and not possible to visit in physical presence. 

I would request kindly consider the scan copy of the CKYC document.

Refer to the attached file with CKYC and Aadhar card signed copy.

Regards

Uma Singh

CKYC.PDF

1052K

Gmail Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com>

Your CPGRAM complaint NO DEABD/E/2022/71009

1 message

Tilai Bazar Branch, Allahabad <TILAIB@bankofbaroda.com> 30 September 2022 at 12:20

To: Mahesh JIJA JI <yogimpsingh@gmail.com>

Cc: OPERATIONS ALLAHABAD <OPERATIONS.ALLAHABAD@bankofbaroda.com>

MS activation/deactivation can be done through various options.

 

Customer also can do SMS activation/ De-Activation by sending an SMS from registered mobile number. Customer should send the following SMS to 8422009988 from his registered mobile number:

 

To De-Activate :

 

Format of SMS: DEACT<space><last 4 digits of account no>

Example: DEACT 1234

Acknowledgment SMS: Your request for de-activation of SMS alert service is successfully processed

 

 

To Activate :

Format of SMS: ACT<space><last 4 digits of account no>

Example: ACT 1234

Acknowledgment SMS: Your request for activation of SMS alert service is successfully processed

 

 

If transaction meets eligibility criteria and Account is Active for SMS, but customer doesn’t receive transaction SMS, then you are advised to follow the below trouble shooting steps:

 

• Clear all old messages from same sender ID (BOBTXN, BOBSMS, BOBOTP etc.) if any.

• Ensure enough space in mobile to receive new messages

• Restart mobile once (Switch off for at least 20 seconds and switch on again)

• Ensure enough network coverage after restart

• Dial our missed call service number 8468001111 / 8468001122. Ensure that the call gets connected properly when the number is dialled (i.e. the customer should get ring tone at least once).

• If response SMS is received, advise the customer to do a fresh transaction in ATM and check for SMS.

 

Please visit www.bankofbaroda.com to view latest service charges. (Including SMS alert charges)

 Regards,

( Vinay Kumar Prajapati )

Branch Manager

Tilai Bazar Branch

Sol id -2943

Mob. no. :  9554951746

Email id -  tilaib@bankofbaroda.co.in

Grievance Status for registration number : DEABD/E/2022/71009

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

18/09/2022

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Bank of Baroda

Branch / Name of Bank and Branch : Tilai Bajar District Prayagraj

Account Number : 29430100016368

-----------------------

Grievance Status for registration number: DEABD/E/2022/68964 Grievance Concerns To Name Of Complainant Yogi M. P. Singh

Date of Receipt 13/09/2022 Received By Ministry/Department Financial Services (Banking Division)

Undoubtedly you have provided a solution after making an inquiry regarding the bank account of the aggrieved but it failed to provide any reprieve to the revered lady.  More details and consistent documents are attached to the grievance.   Mr Vinay Kumar Prajapati ji Uma Singh is currently living at Muscat in Oman with her son. S,M,S., alerts being sent on her registered mobile number attached with her bank account are not being sent and thus feedback regarding family pension of the last month which did not reach her. Current status of the bank account is not available to her.

Please provide your comment regarding the close of SMS alert services mandatory for banks to make available to customers for security of account under guidelines of the Reserve bank of India.

If pension is stopped, then also provide reason and its cure which may be accessible to the aggrieved lady at Muscat in Oman.

An application under Article 51 A of the constitution of India on behalf of Uma Singh W/O Shiv Bahadur Singh. Detail of the aggrieved applicant is as follows. Uma Singh Name of the Husband-Late Shiv Bahadur Singh Address-Rama Kuti, Payagipur, Allahabad Road, District-Sultanpur, Uttar Pradesh, PIN Code-228001Bank detail of the aggrieved revered old lady-Name of the Bank-Bank of Baroda, Bank Account number-29430100016368 Branch address-Tilai Bazar Post Office-Gheenpur, Police Station-Mau Aima, District-Prayag raj, Uttar Pradesh, India

According to the RBI’s KYC regulations, periodic updating of KYC should be carried out at least once in every two years for high-risk customers, once in every eight years for medium risk customers and once in every ten years for low-risk customers.

Grievance Document

Current Status

Case closed

Date of Action

30/09/2022

Remarks

महोदय/महोदया, हम इस संदर्भ में आपको अवगत कराते हैं कि हमारे बैंक ने ग्राहक से पत्र / ईमेल दिनांकित 30.09.2022 के माध्यम से संवाद किया है। आपके सुलभ संदर्भ हेतु यहाँ उसकी प्रतिलिपी संलग्न करते है। अतः इस शिकायत को हमारे स्तर से बंद करने की अनुशंसा करते है। सादर Sir/Madam, We Hereby apprise that our bank has communicated to the customer vide letter/ email dated 30.09.2022. The same is attached herewith for your ready reference. Hence, we recommend for closure of the same at our end. Regards

Reply Document

Rating

1

Poor

Rating Remarks

If pension is stopped, then also provide reason and its cure which may be accessible to the aggrieved lady at Muscat in Oman. MS activation/deactivation can be done through various options. Customers also can do SMS activation/ De-Activation by sending an SMS from a registered mobile number. Customer should send the following SMS to 8422009988 from his registered mobile number: Instead of redressing the grievance, concerned branch manager told the mechanism to activate and deactivate the sms services on the registered mobile number which means he is entertaining the complaints submitted by the applicant consequently not redressing properly because of fear that the applicant will not make complaint if the grievances will be redressed by the branch manager quite obvious from his procrastination.

Officer Concerns To

Officer Name

Shri. Pankaj Mittal (General Manager)

Organisation name

Bank of Baroda

Contact Address

Operations and Services, Head Office Baroda Bhavan, 7th floor Vadodara

Email Address

gm.ops.ho@bankofbroda.com

Contact Number

02652363001