If debit card is not working still, then how grievance can be considered disposed of and they must ensure working of the debit card

Grievance Status for registration number: DEABD/E/2022/63131

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

27/08/2022

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Credit/Debit/ATM Cards Related >> ATM/Credit Card Frauds

Bank : State Bank of India
Branch / Name of Bank and Branch: City Branch, District Mirzapur, Uttar Pradesh
Account Number: 34645721675
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Grievance Status for registration number : DEABD/E/2022/46646 Grievance Concerns To Name Of Complainant Yogi M. P. Singh
Date of Receipt 24/06/2022 Received By Ministry/Department Financial Services (Banking Division)

Current Status- Case closed Date of Action 13/07/2022

Remarks- Dear Sir, customer did not want the Global variant of debit card as he was not receiving OTP while doing transactions through debit card, so we have issued new debit card as requested by customer on 11.07.2022 सादर शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाखा मिर्जापुर -231001
It is quite obvious that the Branch manager, city branch issued new debit card quite obvious as aforementioned, and this debit card is active and working properly for home transactions but now when I raised the matter of fraud concerning feeding of my PAN number in two anonymous accounts, they again blocked my debit card and now it is not working.

Whether it is justified? Whether to say the truth in the government of the Prime Minister, Narendra Damodar Modi is an offence and voices raised to contradict injustice are suppressed in this way.

Herewith a PDF document is attached showing the transaction through debit card has been blocked by the State Bank of India cryptically.

1-First two pages are the automatic email send from the Amazon online shopping which focussed as
Hello Yogi,
We are writing to let you know that the payment for the item listed below has been declined. You can update the payment method for your order or add a new one or opt to pay using Cash on Delivery (if applicable for the order) using the link below:
Item Subtotal: Rs.399.00
Total Before Service Tax: Rs.399.00
Order Total: Rs.399.00
Selected payment method: Master Card
2-Third page is the screenshot of SBI MOP through BSNL Self-care. Which could not be executed because no OTP was sent on the registered mobile number.
3-Fourth page is the screenshot of the successful transaction made through internet banking of S.B.I.

Grievance Document

Current Status

Case closed   

Date of Action

15/09/2022

Remarks

The customer has been advised suitably, copy enclosed.

Reply Document

Rating

1

Poor

Rating Remarks

Gmail Mahesh Pratap Singh Yogi M P Singh DEABD/E/2022/63131 Name Yogi M. P. Singh 1 message AGM CUSTOMER SERVICES LHO LUC 15 September 2022 at 15:30 To: "yogimpsingh@gmail.com" Madam/Dear Sir, With reference to your CPGRAM Complaint Number DEABD/E/2022/63131 Please find Branch reply as here under SBI MIRZAPUR CITY(12731) To: AGM CUSTOMER SERVICES LHO LUC Wed 09/13/2022 10:25 AM Dear Sir, customer did not wanted the Global variant of debit card as he was not receiving OTP while doing transactions through debit card so we have issued new debit card as requested by customer on 11.07.2022 सादर शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाखा मिर्जापुर -231001 Regards Asstt. General Manager State Bank of India Customer Care Cell Local Head Office Lucknow

Appeal Details

Appeal Number

DEABD/E/A/22/0017319

Date of Receipt

15/09/2022

Appeal Text

It is quite obvious that newly debit card issued by the State Bank of India is not working. Concerned staff knows it well and she told me that everything is ok at the level of branch. After all it must be informed that even today, I used the debit card for transaction at the Paytm but it could not succeed with message that user did not complete transaction after that I completed transaction through internet banking.

Current Status

Appeal Received

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740970

Mahesh Pratap Singh Yogi M P Singh <yogimpsingh@gmail.com

 

DEABD/E/2022/63131 NameYogi M. P. Singh 1 message

 

AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>	15 September 2022 at 15:30
To: "yogimpsingh@gmail.com" <yogimpsingh@gmail.com>
Madam/Dear Sir,     With reference to your CPGRAM Complaint Number DEABD/E/2022/63131 Please find Branch reply as here under   SBI MIRZAPUR CITY (12731)  To:  ·  AGM CUSTOMER SERVICES LHO LUC ·  Wed 09/13/2022 10:25 AM Dear Sir,  customer did not want the Global variant of debit card as he was not receiving OTP while doing transactions through debit card, so we have issued new debit card as requested by customer on 11.07.2022   सादर   शाखा प्रबंधक भारतीय स्टेट बैंक मिर्जापुर सिटी शाखा मिर्जापुर -231001     Regards Asstt.General Manager State Bank Of India Customer Care Cell Local Head Office Lucknow NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free) The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group. ---