Debit card is not working still yet they are closing grievances arbitrarily,

 

Grievance Status for registration number: DEABD/E/2022/64659

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

02/09/2022

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Credit/Debit/ATM Cards Related >> ATM/Credit Card Frauds

Bank : State Bank of India

Branch / Name of Bank and Branch : City Branch District Mirzapur

Account Number : 34645721675

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When entire formalities to update PAN Card completed on 25 Aug 2022, then why did the branch of S.B.I. fail to update PAN into account?

My problem originated from the matter when the applicant failed to execute international transactions. In the master card issued earlier such facilities were available but this debit card needed update of PAN Card into my account which was done by the applicant through internet banking but rejected by the branch manager by taking the recourse of connected story that I did not provide signed copy of the PAN Card to her and requisite formalities could not be performed by the applicant while the actual fact was that my PAN Card fed in two bogus accounts opened in

The applicant followed the aforementioned formalities on 25 Aug 2022, and it is 02 Sept 2022, but update is still pending at the level of branch whether it is justified? Here this question arises that concerned people did not update my PAN Card because it has been updated by the State Bank of India in two anonymous accounts to pave the way for promoting corruption.

From: yogimpsingh@gmail.com

Sent: Mon Aug 29, 2022, 16:24:06 GMT+0530 (India Standard Time)

To: SBI MIRZAPUR CITY (12731) SBI Contact Centre sbi.07806@sbi.co.in sbi.12731@sbi.co.on customer care agmgad.lholuc@sbi.co.in agmpne.lholuc@sbi.co.in

Subject: Fwd: Payment Declined: Revise the payment now to complete your Amazon order

Honourable branch manger

City Branch

District-Mirzapur, Uttar Pradesh, PIN Code 231001

Subject-I visited your branch in the morning at half past 11 o'clock and earlier visited on 25/08/2022 for PAN Card update in account and then I also raised the matter of the dysfunction of the debit card.

You may take a glance of attached screenshot taken from internet banking. I have made the transaction through the debit card ending four digits 4414 on 10 Aug 2022

Grievance Document

Current Status

Case closed   

Date of Action

15/09/2022

Remarks

Dear Sir, Complainant has already lodged multiple complaints on the very same in nature, complaints DEABD/E/2022/64377 is still pending for resolution. therefore we request you to treat this complaint as closed. Regards,

Rating

1

Poor

Rating Remarks

It is quite obvious that newly debit card issued by the State Bank of India is not working. Concerned staff knows it well and she told me that everything is ok at the level of branch. After all it must be informed that even today, I used the debit card for transaction at the Paytm but it could not succeed with message that user did not complete transaction after that I completed transaction through internet banking.

Appeal Details

Appeal Number

DEABD/E/A/22/0017329

Date of Receipt

15/09/2022

Appeal Text

श्रीमान जी आप द्वारा इस व्यथा को इस आधार पर बंद किया गया कि इस ढंग के समान विषय वस्तु की तथा समान प्रार्थना की कई शिकायतें पोर्टल पर दर्ज किंतु यथार्थ में ऐसा नहीं है और मुख्य बात यह है कि आज इसी जैसा एक शिकायत को जब इन्होंने हल किया इन्होंने बहुत पुराना जो शिकायत हल किया था उसका आख्या लगाया है सोचिए नया डेबिट कार्ड इन्होंने जारी किया उसके जारी होने के बाद वह लगभग महीने भर चला उसके बाद अकाउंट से संबंधित सभी सर्विसेज ब्लॉक कर दी गई और इस समय खुद डेबिट कार्ड वर्क नहीं कर रहा है और सबसे महत्वपूर्ण बात यह है कि प्रार्थी ने आज पेटीएम पर रुपया 550 डेबिट कार्ड से ट्रांजैक्शन करने का प्रयास किया किंतु वह नहीं हो पाया फिर उसे ट्रांजैक्शन को इंटरनेट बैंकिंग के माध्यम से पूरा किया गया इन्होंने संबंधित शिकायत को हल कर दिया तो डेबिट कार्ड अभी तक क्यों नहीं वर्क कर रहा है या बहुत महत्वपूर्ण मुद्दा लापरवाही से प्रतीत होता है कि डेबिट कार्ड किसे देना ही नहीं चाहते और वार्षिक शुल्क डेबिट कार्ड का हर वर्ष ले रहे इससे बड़ी बेईमानी क्या हो सकती है इन्हें अपनी कार्यशैली में सुधार लाना से यह अपनी कार्यशैली में सुधार लाना ही नहीं चाहते सुधार लाने से प्रभावित होता है ना प्रभावित होता है जनता को लूटना है करते हैं करते हैं दूसरे के बैंक खातों में दूसरे का पैन कार्ड लगाते हैं  ढंग से बैंक से पैसा निकाल लेते हैं यही सब इनका बिजनेस इसी को कहते हैं

Current Status

Appeal Received

Officer Concerns To

Officer Name

General Manager (General Manager)

Organisation name

State Bank of India

Contact Address

Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai

Email Address

gm.customer@sbi.co.in

Contact Number

02222740970