Whether it is not a truth that report of the State Bank of India is away from the facts

Your branch manager is liar. I was repeatedly in touch with her through my mobile phone but she told me that my PAN card is registered in an anonymous account when I asked to provide the detail of the account she did not do so even when she assured that she will send the details on my WhatsApp. I repeatedly ask her to provide the detail of the other account but on the next day I made the four calls on her mobile number but she did not pick up the phone.

As far as the application is concerned the applicant made the application through the services available in my online banking services.

Which is quiet obvious from the message sent on my registered mobile number to my bank account. First screenshot to this grievance.

It must be noted that my aadhar card is attached to my bank account and my gas subsidy is also paid in my bank account.

As far as my PAN card is concerned it has attached to the grievance which has been redressed by the concerned staff of the State Bank of India through this email.

Here my PAN card has been registered in  an anonymous account which is the root cause of procrastination by the concerned staff.

On Tue 23 Aug, 2022, 17:13 AGM CUSTOMER SERVICES LHO LUC, <agmcustomer.lholuc@sbi.co.in> wrote:

Madam/Dear Sir, 

 

Please find Branch  reply on Your Grievances 

Regards

Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information

such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)

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From: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>
Sent: Tuesday, August 23, 2022 12:49 PM
To: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Subject: Re: DEABD/E/2022/60723 NameYogi M. P. Singh

 

Dear Sir,

 we have not received any application for updation of pan card in  the account by the customer. without any documents we are unable to update the details in the account. Also the customer has been informed to provide the required kyc documents at the branch so that the needful can be done.

सादर

शाखा प्रबंधक

भारतीय स्टेट बैंक

मिर्जापुर सिटी शाखा

मिर्जापुर -231001

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From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: 23 August 2022 11:02
To: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; CMGB ZOVNS <cmgb.zovns@sbi.co.in>
Subject: DEABD/E/2022/60723 NameYogi M. P. Singh

 

Dear Sir/Madam, 

We forward herewith a scanned copy of complaints/ letter, lodged by the complainant on PG portal of Govt.of India, the contents of which are self explicit for your kind perusal and necessary action. 

In this connection, Please look into the matter, RESOLVE the GRIEVANCE ON URGENT BASIS and REPLY SUITABLY TO THE COMPLAINANT. 

Please arrange to send us a copy of the reply furnished to the complainant within 3 daysfor our closure process in PG portal . 

Kindly avoid multiple complaints of the complainant. 

We shall be glad to be advised in the matter. 

Please keep the message trail in your reply, and do not change the subject line. 

Please treat the MATTER MOST URGENT . 

Regards

Asstt.General Manager

State Bank Of India

Customer Care Cell

Local Head Office

Lucknow

NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information

such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc

Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)

YONO: You Only Need One

The information in this mail is confidential and is intended solely for addressee. Access to this mail by anyone else is unauthorized. Copying or further distribution beyond the original recipient may be unlawful. Any opinion expressed in this mail is that of sender and does not necessarily reflect that of State Bank group.
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