Grievance Status for registration number : DEABD/E/2022/42855
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
09/06/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : State Bank of India
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Everyone knows that arbitrariness is the gate of corruption and because of rampant corruption in the working of public authority State Bank of India, arbitrariness has been an integral part of practice of the staff of public authority State Bank of India.
Sir, SBI quick is the app of the state bank of India downloaded from google play is not working because SBI staff are more busy in looting the innocent and gullible people. Whether SBI will not disclose the mini-statements, balance and several others to the customers as required for the safety of the customers? From the attached screenshots to the grievance, it is quite obvious that because of the steep hike in the corruption in the activity of SBI such services have been blocked by the SBI.
Following message sent by the customer care to the email of the aggrieved applicant as follows.
SBI Customer Care - Case - 104097578 - has been resolved
Dear Mr. MAHESH PRATAP SINGH,
Thank You for Banking with us. Customer Care Case: 104097578 for ATM - ATM CARD RELATED - ACTIVATION OF ATM CARD ATM/POS/ECOM/INTL/DOM has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch.
Please help us to serve you better by providing your valuable feedback. Visit Bank.sbi - customer care - complaints and compliments - Customer Complaint and Request Form or call on our Toll Free Numbers 1800 1234 or 1800 2100.
This is a System Generated Email, Please Do Not Reply
Thank you,
SBI Bank Customer Care
If the ATM card activated, then why is the ATM card /GLOBAL Card not still working?
Why is SBI not sending OTP on the registered mobile number for success of transaction? If the Global card was dysfunctional, why did state bank of India deduct the charge of the Global card? For more details, vide attached document to the grievance.
The matter concerns Global card digits as 5446700049437177 is not working from the date it was issued but the state bank of India deducted the annual charg
Grievance Document
Current Status
Case closed
Date of Action
14/06/2022
Remarks
Madam / Dear Sir, Complainant has been suitably advised (copy attached). Regards.
Reply Document
Rating
1
Poor
Rating Remarks
According to the branch manager city branch of the State Bank of India issued debit card for the complainant is inactive. Here this question arises that why the debit card is inactive when the applicant had not made any application so far to make the debit card inactive and they are charging the annual fee of the debit card. As far as representation of the applicant regarding the activation of the debit card, I have made several representations on the public grievance portal and made phone call to the customer care center of the State Bank of India and in this report shamelessly concerned stated that debit card is inactive which is a mockery of the law of land and reflecting lawlessness and anarchy in the working of public authority State Bank of India.
Appeal Details
Appeal Number
DEABD/E/A/22/0010355
Date of Receipt
15/06/2022
Appeal Text
Whether to subscribe debit card by a customer is the soul motive to pay the subscription charge to the State Bank of India is not a single transaction was made by the applicant because it is inactive from the initial stage of the transaction. It is the obligatory duty of the concerned branch manager to activate the debit card issued to the customer at the earliest. Undoubtedly customers are suffering a lot because of the arbitrariness and tyranny of the staff of the State Bank of India. Whether to invite the complainant to visit the branch is not a part of conspiracy to Harass the complainant for such a simple job which are redressed online. Think about this mismanagement, lawlessness and anarchy in the city branch that the demand draft which was ordered online had to be delivered at the address of the customer within 5 days but it was delivered in one month.
Current Status
Under Process
Officer Concerns To
Officer Name
SMT USHA GAUTAM (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
Undoubtedly customers are suffering a lot because of the arbitrariness and tyranny of the staff of the State Bank of India. Whether to invite the complainant to visit the branch is not a part of conspiracy to Harass the complainant for such a simple job which are redressed online. Think about this mismanagement, lawlessness and anarchy in the city branch that the demand draft which was ordered online had to be delivered at the address of the customer within 5 days but it was delivered in one month.
ReplyDelete