---------- Forwarded message ---------
From: AGM CUSTOMER SERVICES LHO BHU <agmcustomer.lhobhu@sbi.co.in>
Date: Thu 30 Jun, 2022, 12:39
Subject: CPGRAM COMPLAINT NO-DEABD/E/2022/46646
To: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Cc: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>, yogimpsingh@gmail.com <yogimpsingh@gmail.com>
From: AGM CUSTOMER SERVICES LHO BHU <agmcustomer.lhobhu@sbi.co.in>
Date: Thu 30 Jun, 2022, 12:39
Subject: CPGRAM COMPLAINT NO-DEABD/E/2022/46646
To: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Cc: SBI MIRZAPUR CITY(12731) <sbi.12731@sbi.co.in>, yogimpsingh@gmail.com <yogimpsingh@gmail.com>
Dear Sir,
CPGRAM COMPLAINT NO-DEABD/E/2022/46646
We have received a CPGRAM complaint regarding OTP services from Shri Yogi M. P. Singh as per attachment.
2.The customer belongs to Lucknow Circle(Branch Mirzapur-12731) and request you to contact the customer and resolve the issue at the earliest.
With regards,
सहायक महाप्रबंधक
Assistant General Manager
ग्राहक सेवा विभाग
Customer Service Department
भारतीय स्टेट बैंक, स्थानीय प्रधान कार्यालय, भुवनेश्वर
State Bank of India, LHO, Bhubaneswar
Ph-0674-2600681
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Cause of failure of transaction through ATM card is that SBI is not sending OTP but transaction through internet banking, it is sending OTP.
ReplyDeleteWhat is the credibility of their SMS test if after successful SMS test, no OTP sent and transaction made remained failed.