Think about impotency of public staff in government who are escaping from grievances of consumers arbitrarily and promoting corruption

 

Grievance Status for registration number : DOCAF/E/2022/02001

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

17/04/2022

Received By Ministry/Department

Consumer Affairs

Grievance Description

Two times I made an attempt to submit the consumer complaint on the consumer helpline but it is not working. Following  order made by the applicant on Sunday, April 3, 2022 which had to be delivered by them 12 April 2022 but failed to deliver the item by 16 April 2022 and they promised if the item will not be delivered by 16 April 2022, they will automatically initiate a refund of the item. It is unfortunate that they are illegally and arbitrarily saying that the applicant is not eligible for the refund. The applicant was ready to take the delivery from the agent of Delhivery but he denied to provide the item as website of the Delhivery failed to send code on the registered mobile number of the applicant quite obvious from the grievance made by the applicant against Delhivery to provide the item through ID verification which is still under processing.Now Delhivery has returned the item to seller so customer is eligible for refund in accordance with the law as promised by the Amazon online shopping center. 

Order Confirmation

Order # 404-4060934-7950764

Hello Yogi,

Thank you for shopping with us. We'd like to let you know that KARPURA house of agro products has received your order, and is preparing it for shipment. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in.

Arriving:

Friday, April 8 - Tuesday, April 12

Your shipping speed:

Standard Delivery

Grievance Document

Current Status

Case closed

Date of Action

20/05/2022

Remarks

Company has responded that we find that you are concerned for your order placed with an independent third party seller. Please note that you are requested to contact the customer support team so that the issue may be addressed at the earliest. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our e-commerce marketplace. The products listed on our e-commerce marketplace are sold by independent third-party sellers. In case you still feel the need to pursue the case with the company for further relief/ compensation in the absence of suitable/ acceptable redressal, you may file a case at the designated Consumer Commission from a place of your convenience, offline. For more information, please visit http://www.ncdrc.nic.in/districtlist.html. For online filing of cases at Consumer Commission, you may visit https://edaakhil.nic.in and follow the process described step-by-step on the portal after confirming that the concerned State has launched the e- filing portal. For more information, please visit https://edaakhil.nic.in/edaakhil/faces/login.xhtml. Facility of hearing over video-conferencing is also available as per provision Section 38 (6) of the Consumer Protection Act, 2019 provided that the District Commission may, on sufficient cause being shown, and after recording its reasons in writing, allow the same. Cases filed in the Consumer Commissions are attempted to be disposed off within a period of three months from the date of receipt of notice by the opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities as mentioned under sub-section (7) of Section 38 of the Consumer Protection Act, 2019.

Rating

1

Poor

Rating Remarks

Think about the lackadaisical approach of the department of consumer affairs of the central government who received the grievance of the complainant on 17th April 2022 but reddress it after too much procrastination on 20th May 2022. In the name of providing solution to the aggrieved complainant they are advising to contact the customer support team of the Amazon online shopping while the factual position is that they have spent more than one month in providing this illogical solution which could not resolve the grievance of the aggrieved complaint. Undautedly this lackadaisical approach of the concerned department of the central ministry is only showing the insensitivity of the concerned public personnel. Now it has been trend in our public departments that each department throw its responsibility to the other department instead of resolving the problems of the aggrieved people.

Officer Concerns To

Officer Name

Prof. Suresh Mishra (Professor)

Organisation name

National Consumer Helpline

Contact Address

Suresh Mishra IIPA New Delhi

Email Address

drsureshmisra@gmail.com

Contact Number