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Grievance Status for registration number : DEABD/E/2022/38102
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
20/05/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others
Bank : State Bank of India
Branch / Name of Bank and Branch : City Branch State Bank of India District Mirzapur Uttar Pradesh
Account Number : 34645721675
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Grievance Status for registration number : DEABD/E/2021/10931 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 09/02/2021
City Branch State Bank of India District Mirzapur Uttar Pradesh Account Number : 34645721675
Master card validity up to Feb-2021 bearing 16 digits as 5596010032470039 lost its validity on the first of February. After repeated complaints and procrastination, the branch manager of City Branch State Bank of India District Mirzapur Uttar Pradesh issued a global card as substitution of the master card and he misled the applicant that mastercard is not available right now but assured to make it available later on. I said that for google domain renewal, I need mastercard, he assured me that global cards can also be instrumental in international transactions. Today I tried to add one year more extension through payment of Rs.1699.20 to my google domain unfortunately it was declined by the state bank of India. I have attached the screenshot of the failed transaction which says your card issuer declined the payment.
The branch manager of City Branch State Bank of India District Mirzapur Uttar Pradesh had assured the applicant to provide the Master card after some time at my address as the Master card was not available at that time.
It is most unfortunate that he/the branch manager failed to provide a master card and today I made efforts to make a transaction through GLOBAL Card issued by the branch manager arbitrarily at the place of the earlier mastercard.
Whether it is not showing a lackadaisical approach of the branch manager to the services being provided to the consumers?
Grievance Document
Current Status
Under process
Date of Action
20/05/2022
Officer Concerns To
Officer Name
SMT USHA GAUTAM (General Manager)
Organisation name
State Bank of India
Contact Address
Corporate Centre, Customer Service Deptt. State Bank Bhawan, 16th Floor, Madam Cama Road, Mumbai
Email Address
gm.customer@sbi.co.in
Contact Number
02222740430
It is most unfortunate that he/the branch manager failed to provide a master card and today I made efforts to make a transaction through GLOBAL Card issued by the branch manager arbitrarily at the place of the earlier mastercard.
ReplyDeleteWhether it is not showing a lackadaisical approach of the branch manager to the services being provided to the consumers?
Master card validity up to Feb-2021 bearing 16 digits as 5596010032470039 lost its validity on the first of February. After repeated complaints and procrastination, the branch manager of City Branch State Bank of India District Mirzapur Uttar Pradesh issued a global card as substitution of the master card and he misled the applicant that mastercard is not available right now but assured to make it available later on. I said that for google domain renewal, I need mastercard, he assured me that global cards can also be instrumental in international transactions.
ReplyDelete