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Grievance Status for registration number : DEABD/E/2022/32692
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
29/04/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Raipuri Branch of Aryavart Bank District Mirzapur Uttar Pradesh
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An application under Article 51 A of the constitution of India on behalf of my mother Smt Vidya Devi 74 years old lady to make enquiry regarding the deduction of Rs.10000 from the account.
To
Branch Manager
Aryavart Bank, Raipuri, Tehsil Sadar
Kamharia, District -Mirzapur, PIN Code-231303
Subject-Illegal deduction of Rs.10000 from Bank Account number-611800100006753 opened in Branch Raipuri District-Mirzapur.
Honourable Sir/Madam
Your applicant invites the kind attention of the Honourable Sir to the following submissions as follows.
1-Applicant was living at Village -Nibi Gaharwar, Post-Nibi Gaharwar, District-Mirzapur, PIN Code-231303.Account holder- Vidya Devi, Name of Bank-Aryavart Bank earlier it was Allahabad U.P. Grameen Bank Account number-611800100006753.
2-Now applicant is living at Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, PIN Code-231001. 3-It is not feasible to visit 34 kilometer distance at the age 74 years therefore please manage to transfer my account to your branch.
4-Two transaction made by customer service centre of the branch concerned and staff told the aggrieved applicant that since one transaction failed because of server failure so he did second transaction but even after his request and 10 days passed since the date transaction failed deducted money from the account of the aggrieved Vidya Devi still not refunded to the account. For more feedback, vide attached document to the grievance. Date-29/04/2022 With regard
Vidya Devi W/O Late Rajendra Pratap Singh Mohalla-Surekapuram, Jabalpur Road, District-Mirzapur, PIN Code-231001
Grievance Document
Current Status
Case closed
Date of Action
31/05/2022
Remarks
Sir/Madam, We Hereby apprise that our bank has communicated to the customer. The same is attached herewith for your ready reference. Hence, we recommend for closure of the same at our end. Regards
Reply Document
Rating
2
Average
Rating Remarks
To Branch Manager Aryavart Bank, Raipuri, Tehsil Sadar Subject- Deduction of Rs.10000 from Bank Account number-611800100006753 ON 19/04/2022 opened in Branch Raipuri District-Mirzapur has been refunded on 06 May 2022 quite obvious from the SMS alerts. Honourable Sir/Madam Your applicant invites the kind attention of the Honourable Sir to the following submission as follows. Subsequently your applicant had submitted the following grievance on the public grievance portal of the government of India. registration number : DEABD/E/2022/32692 Now there is no need to keep the aforementioned grievance pending on the portal when the matter has been disposed of by crediting the Rs.10000 to the account of the aggrieved Vidya Devi. Hence, the applicant recommends closing the grievance. Date-31/05/2022 Yours sincerely Vidya Devi
Officer Concerns To
Officer Name
SMT MANASI MANOJ PHENE (Deputy General Manager)
Organisation name
Bank of India
Contact Address
Star House, C-5, G-BlockBandra Kurla Complex, Bandra East,Mumbai-400 051
Email Address
HO.cebb@bankofindia.co.in
Contact Number
02266684479
Subsequently your applicant had submitted the following grievance on the public grievance portal of the government of India. registration number : DEABD/E/2022/32692 Now there is no need to keep the aforementioned grievance pending on the portal when the matter has been disposed of by crediting the Rs.10000 to the account of the aggrieved Vidya Devi. Hence, the applicant recommends closing the grievance. Date-31/05/2022 Yours sincerely Vidya Devi
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