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Last Login Time : 2022-04-17 21:29:01
Grievance Details
Grievance Number: 3430578
Grievance Reg Date: 2022-04-19 07:02:44
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : E- Commerce Category : Online Shopping
Grievance Company : Amazon.in Company Name : Amazon.in
Govt Dept / Regulator :
Product / Service Type: Coco dry ball Order no: 404-4060934-7950764
Transaction id: 404-4060934-7950764 Date of purchase / transaction: 2022-04-03
Mobile Number or Email id registered with company: yogimpsingh@gmail.com Complaint No / Ref no.: DOCAF/E/2022/02001
Amount Paid: 400
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 100-1000 Nature of Complaints : Paid amount not refunded
Grievance Details : Two times I made an attempt to submit the consumer complaint on the consumer helpline but it is not working. Following order made by the applicant on Sunday, April 3, 2022 which had to be delivered by them 12 April 2022 but failed to deliver the item by 16 April 2022 and they promised if the item will not be delivered by 16 April 2022, they will automatically initiate a refund of the item. It is unfortunate that they are illegally and arbitrarily saying that the applicant is not eligible for the refund. The applicant was ready to take the delivery from the agent of Delhivery but he denied to provide the item as website of the Delhivery failed to send code on the registered mobile number of the applicant quite obvious from the grievance made by the applicant against Delhivery to provide the item through ID verification which is still under processing. Now Delhivery has returned the item to seller so customer is eligible for refund in accordance with the law as promised by the Amazon online shopping center. Order Confirmation Order # 404-4060934-7950764 Hello Yogi, Thank you for shopping with us. We'd like to let you know that KARPURA house of agro products has received your order, and is preparing it for shipment. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Arriving: Friday, April 8 - Tuesday, April 12 Your shipping speed: Standard Delivery
Status : In Process
Uploaded Files: File1 | File2 | NA
Following order made by the applicant on Sunday, April 3, 2022 which had to be delivered by them 12 April 2022 but failed to deliver the item by 16 April 2022 and they promised if the item will not be delivered by 16 April 2022, they will automatically initiate a refund of the item. It is unfortunate that they are illegally and arbitrarily saying that the applicant is not eligible for the refund. The applicant was ready to take the delivery from the agent of Delhivery but he denied to provide the item as website of the Delhivery failed to send code on the registered mobile number of the applicant quite obvious from the grievance made by the applicant against Delhivery to provide the item through ID verification which is still under processing.
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