When website of Delhivery is failed to send code on registered mobile number of customer, then he may deliver item through ID verification

 

Complaints Details

Grievance Number: 3422530

Grievance Reg Date: 2022-04-14 07:34:48

Grievance Type: Complaint  

Grievance Details: When the app of the company is failed to send the SMS code on the registered mobile number of the customer then it is obligated duty of the concerned agent of the company to do The Identity verification through the Aadhar card or other means

Final Status:  In Process

Uploaded Files: File1 | File2 | NA

 Last Login Time: 2021-11-26 23:10:54

Grievance Details

Grievance Number: 3422429

Grievance Reg Date: 2022-04-14 00:01:30

Complainant Name: Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No: 7379105911

Mode: NCHAPP Complaint Type: Complaint

State: UTTAR PRADESH Purchase City: Mirzapur

Sector : Courier & Cargo Category : Courier

Grievance Company : Company Name : Delhivary courier

Consignment no: 7420191399444 Booking Date: 2022-04-06

Amount Paid: 30 Destination: Mirzapur

Company Details Amazon online shopping Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Delay in delivery

Grievance Details : Tracking ID 7420191399444 grievance detail is already submitted for the perigal Sir.

Status :  In Process  

Uploaded Files: File1 | File2 | NA

Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark: Tracking ID 7420191399444 of the item purchased from the Amazon online shopping but delhivary courier is failed to deliver the item because courier services are failed to provide the confirmation code to ascertain for delivery on my mobile number registered with the Amazon online shopping. I think that if the services of the delhivary courier cannot send the confirmation code on the registered mobile number 7379105911 then it must use other option to provide the item like Aadhar card and other identity verification. Instead of sticking to the single mode of delivery like to send the confirmation code on the customers mobile number they should search other options like confirm identity through the Aadhar card so that delivery could be made by adopting other options if one option is failed as in the present case

Grievance Details

Grievance Number: 3422419

Grievance Reg Date: 2022-04-13 23:53:08

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : NCHAPP Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : Courier & Cargo Category : Courier

Grievance Company : Company Name : Delhivary courier

Consignment no: 7420191399444 Booking Date: 2022-04-06

Amount Paid: 30 Destination: Mirzapur city

Company Details seller on the Amazon online shopping Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Delay in delivery

Grievance Details : Tracking ID 7420191399444 of the item purchased from the Amazon online shopping but delhivary courier is failed to deliver the item because courier services are failed to provide the confirmation code to ascertain for delivery on my mobile number registered with the Amazon online shopping. I think that if the services of the delhivary courier can not send the confirmation code on the registered mobile number 7379105911 then it must use other option to provide the item like Aadhar card and other identity verification.

Status :  In Process  

Uploaded Files: NA | | NA | NA

Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark : REGISTERED OFFICE NEW DELHI N24-N34, S24-S34, Air Cargo Logistics Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi – 110037 To be lazy is a crime and to be lazy and offer excuses is greater crime action without delay is the soul of efficiency.