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Grievance Status for registration number : DOCAF/E/2022/02001
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
17/04/2022
Received By Ministry/Department
Consumer Affairs
Grievance Description
Two times I made an attempt to submit the consumer complaint on the consumer helpline but it is not working. Following order made by the applicant on Sunday, April 3, 2022 which had to be delivered by them 12 April 2022 but failed to deliver the item by 16 April 2022 and they promised if the item will not be delivered by 16 April 2022, they will automatically initiate a refund of the item. It is unfortunate that they are illegally and arbitrarily saying that the applicant is not eligible for the refund. The applicant was ready to take the delivery from the agent of Delhivery but he denied to provide the item as website of the Delhivery failed to send code on the registered mobile number of the applicant quite obvious from the grievance made by the applicant against Delhivery to provide the item through ID verification which is still under processing.Now Delhivery has returned the item to seller so customer is eligible for refund in accordance with the law as promised by the Amazon online shopping center.
Order Confirmation
Order # 404-4060934-7950764
Hello Yogi,
Thank you for shopping with us. We'd like to let you know that KARPURA house of agro products has received your order, and is preparing it for shipment. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in.
Arriving:
Friday, April 8 - Tuesday, April 12
Your shipping speed:
Standard Delivery
Grievance Document
Current Status
Grievance received
Date of Action
17/04/2022
Officer Concerns To
Forwarded to
Consumer Affairs
Officer Name
Shri Surendra Singh (Director)
Organisation name
Consumer Affairs
Contact Address
Room No.456 Krishi Bhavan New Delhi
Email Address
dirpg-ca@gov.in
Contact Number
01123384390
Tags:
Government
Two times I made an attempt to submit the consumer complaint on the consumer helpline but it is not working. Following order made by the applicant on Sunday, April 3, 2022 which had to be delivered by them 12 April 2022 but failed to deliver the item by 16 April 2022 and they promised if the item will not be delivered by 16 April 2022, they will automatically initiate a refund of the item.
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