There is evidence of fluctuation of services and BSNL is saying everything O.K. which means such breakdown in network is acceptable

 

Grievance Status for registration number : DOTEL/E/2022/09195

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

30/03/2022

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 9794760348

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

Circle : Uttar Pradesh (East)

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The matter concerns a paralysed network regarding the B.S.N.L.Mobile numbers-9794760348, 7379105911,and 9336252631only showing laxity of the concerned public staff of the Bharat Sanchar Nigam Limited. Grievance Status for registration number : DOTEL/E/2022/05804 Grievance Concerns To Name Of Complainant Yogi M. P. SinghDate of Receipt 25/02/2022 Received By Ministry/Department

Grievance Status for registration number : DOTEL/E/2022/07270

Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 13/03/2022 Received By Ministry/Department Telecommunications

Now a days the network of the Bharat Sanchar Nigam limited Mirzapur not working well. My dwelling place is just in side of the telephone exchange Bathua but we are not accessing network properly implies the poor network of the Bharat sanchar Nigam limited. They are claiming that his telephone exchange is working well and network is accessible to the customers properly then why the fluctuation in the network of the Bharat sanchar Nigam limited experienced by the users. Where is the quality of the services as claimed by the department if the customers are feeling difficulty in accessing the network properly? Bharat sansar Nigam limited is not providing consumer friendly services but it is providing the Government friendly services quite obvious from the problems being faced by the customers in accessing the government portals in which complaints are being made . It is the obligatory duty of the Bharat sanchar Nigam limited to provide the consumer friendly services to the customers.

The concerned staff of the Bharat sanchar Nigam limited has written in its reply that the report is attached to the grievance so grievance must be disposed of. Here this question arises: why is this attachment not visible to the complainant? Whether God bestowed miraclus eyes to the monitoring body working at the public grievance portal. Here it is quite obvious that staff of the Bharat sanchar Nigam limited are playing

Grievance Document

Current Status

Case closed   

Date of Action

12/04/2022

Remarks

It is inform to you that reply of this grievance had been given already. Network is working fine in mention area. Hence the grievance may be dispose off.

Rating

1

Poor

Rating Remarks

It is quite obvious that if everything is okay then why the entire services being provided from the telephone exchange bathua was completely paralyzed for two days now it has been resumed. How can it be justified that concerned staff of the Bharat Sanchar Nigam limited may close the grievances by submitting arbitrary and inconsistent report without taking the perusal of the contents of the grievances quite obvious from such reports which are prepared without taking the perusal of the submissions of the grievance. Whether it reflects the good governance in this largest democracy in the world.

Officer Concerns To

Officer Name

SHRI RANA A K SINGH (CGM)

Organisation name

UP (E) Telecom Circle

Contact Address

CGMTUP East Circle Hazratganj Lucknow UP

Email Address

pg_upe@bsnl.co.in

Contact Number

05222623600