Matter concerns wrong policy of Delhivery as it returned the product because its website failed to send code and NCH is failed to understand

   

 Last Login Time : 2022-04-20 19:26:52

Grievance Details

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Grievance Number: 3422530

Grievance Reg Date: 2022-04-14 07:34:48

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : NCHAPP Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : E- Commerce Category : Online Shopping

Grievance Company : Amazon.in Company Name : Amazon

Govt Dept / Regulator :

Product / Service Type: Order no:

Transaction id: Date of purchase / transaction:

Mobile Number or Email id registered with company: Complaint No / Ref no.:

Amount Paid:  

Company Details Delhivery Cargo services head office in New Delhi India Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Non-Delivery of Product

Grievance Details : When the app of the company is failed to send the sms code on the registered mobile number of the customer then it is obligated duty of the concerned agent of the company to do The Identity verification through the aadhar card or other means

Status :   Disposed  

Grievance Updated Details :

Updation Date :2022-04-21 09:31:51

NCH Agent Remark : The registered grievance is duplicate same as (3422419 ). Kindly track the grievance by visiting the link https://consumerhelpline.gov.in/user/track-complaint.php.

Remark Date :2022-04-21 09:31:51

Uploaded Files: File1 | File2 | NA

Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark : Grievance Updated Details : Out called to the consumer on date 20.4.2022 for the order id Consignment no 7420191399444 Booking Date 2022-04-06 Amount Paid 30 Destination Mirzapur city Company Details: seller on the Amazon online shopping Here the matter concerns REGISTERED OFFICE NEW DELHI N24-N34, S24-S34, Air Cargo Logistics Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi – 110037 Why the product was not delivered by the aforementioned company by idenfying through Aadhar or other ID cards? In this case agent is demanding item ID instead of making inquiry to Delhivery.

Last Login Time : 2022-04-20 19:26:52

Grievance Details

Grievance Number: 3422429

Grievance Reg Date: 2022-04-14 00:01:30

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : NCHAPP Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : E- Commerce Category : Online Shopping

Grievance Company : Amazon.in Company Name : Amazon

Govt Dept / Regulator :

Product / Service Type: Order no:

Transaction id: Date of purchase / transaction:

Mobile Number or Email id registered with company: Complaint No / Ref no.:

Amount Paid:  

Company Details Amazon online shopping Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Non-Delivery of Product

Grievance Details : Tracking ID 7420191399444 grievance detail is already submitted for the perigal Sir.

Status :   Disposed  

Grievance Updated Details : NCH out called the complainant on (21/04/2022 & 09:19 AM) (7379105911) to discuss grievance details like order id, date of purchase, the amount paid, reg. mobile number, mail id, and invoice. Company Name:- Amazon The consumer wants to process his grievance against Delhivery but his complaints pertain to the Amazon and his old docket number is 3422419 already moved to the Amazon but order details are not mentioned in the previous docket before completed the call disconnected.

Updation Date :2022-04-21 09:29:04

NCH Agent Remark : Call Disconnected...

Remark Date :2022-04-21 09:29:04

Grievance Updated Details :

Updation Date :2022-04-21 09:30:58

NCH Agent Remark : The registered grievance is duplicate same as (3422419 ). Kindly track the grievance by visiting the link https://consumerhelpline.gov.in/user/track-complaint.php.

Remark Date :2022-04-21 09:30:58

Uploaded Files: File1 | File2 | NA

Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark : Tracking ID 7420191399444 of the item purchased from the Amazon online shopping but delhivary courier is failed to deliver the item because courier services are failed to provide the confirmation code to ascertain for delivery on my mobile number registered with the Amazon online shopping. I think that if the services of the delhivary courier can not send the confirmation code on the registered mobile number 7379105911 then it must use other option to provide the item like Aadhar card and other identity verification. Instead of sticking to the single mode of delivery like to send the confirmation code on the customers mobile number they should search other options like confirm identity through the Aadhar card so that delivery could be made by adopting other options if one option is failed as in the present case

Last Login Time : 2022-04-20 19:26:52

Grievance Details

Grievance Number: 3422419

Grievance Reg Date: 2022-04-13 23:53:08

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : NCHAPP Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : E- Commerce Category : Online Shopping

Grievance Company : Amazon.in Company Name : Amazon

Govt Dept / Regulator :

Product / Service Type: Order no:

Transaction id: Date of purchase / transaction:

Mobile Number or Email id registered with company: Complaint No / Ref no.:

Amount Paid:  

Company Details seller on the Amazon online shopping Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Non-Delivery of Product

Grievance Details : Tracking ID 7420191399444 of the item purchased from the Amazon online shopping but delhivary courier is failed to deliver the item because courier services are failed to provide the confirmation code to ascertain for delivery on my mobile number registered with the Amazon online shopping. I think that if the services of the delhivary courier can not send the confirmation code on the registered mobile number 7379105911 then it must use other option to provide the item like Aadhar card and other identity verification.

Status :  In Process  

Grievance Updated Details : Out called to the consumer on date 20.4.2022 for the order id Consignment no 7420191399444 Booking Date 2022-04-06 Amount Paid 30 Destination Mirzapur city Company Details: seller on the Amazon online shopping

Updation Date :2022-04-20 11:51:48

NCH Agent Remark : Out called to the consumer on the date 20.4.2022 for the order id btut While conversation call disconnected. You are requested to Contact the National Consumer Helpline (NCH) on the toll free numbers- 1800-11-4000 or 14404 – 8.00 am – 8.00 pm (working days)

Remark Date :2022-04-20 11:51:48

Uploaded Files: NA | | NA | NA

Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark : REGISTERED OFFICE NEW DELHI N24-N34, S24-S34, Air Cargo Logistics Centre-II, Opposite Gate 6 Cargo Terminal, IGI Airport, New Delhi – 110037 To be lazy is a crime and to be lazy and offer excuses is greater crime action without delay is the soul of efficiency.