How consumer rights may be protected if there is rampant corruption in the working of public offices and consumer fora and Govt. is failed

  

Last Login Time : 2022-04-30 15:37:25

Grievance Details

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Grievance Number: 3430578

PG Docket Number: DOCAF/E/2022/02001

Grievance Reg Date: 2022-04-19 07:02:44

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : By Web Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : E- Commerce Category : Online Shopping

Grievance Company : Amazon.in Company Name : Amazon.in

Govt Dept / Regulator :

Product / Service Type: Coco dry ball Order no: 404-4060934-7950764

Transaction id: 404-4060934-7950764 Date of purchase / transaction: 2022-04-03

Mobile Number or Email id registered with company: yogimpsingh@gmail.com Complaint No / Ref no.: DOCAF/E/2022/02001

Amount Paid: 400  

Company Details Amazon online shopping Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Paid amount not refunded

Grievance Details : Two times I made an attempt to submit the consumer complaint on the consumer helpline but it is not working. Following order made by the applicant on Sunday, April 3, 2022 which had to be delivered by them 12 April 2022 but failed to deliver the item by 16 April 2022 and they promised if the item will not be delivered by 16 April 2022, they will automatically initiate a refund of the item. It is unfortunate that they are illegally and arbitrarily saying that the applicant is not eligible for the refund. The applicant was ready to take the delivery from the agent of Delhivery but he denied to provide the item as website of the Delhivery failed to send code on the registered mobile number of the applicant quite obvious from the grievance made by the applicant against Delhivery to provide the item through ID verification which is still under processing.Now Delhivery has returned the item to seller so customer is eligible for refund in accordance with the law as promised by the Amazon online shopping center. Order Confirmation Order # 404-4060934-7950764 Hello Yogi, Thank you for shopping with us. We'd like to let you know that KARPURA house of agro products has received your order, and is preparing it for shipment. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Arriving: Friday, April 8 - Tuesday, April 12 Your shipping speed: Standard Delivery

Status :   Disposed  

Grievance Updated Details : Grievance Received from CPGRAM- DOCAF/E/2022/02001 , Two times I made an attempt to submit the consumer complaint on the consumer helpline but it is not working. Following order made by the applicant on Sunday, April 3, 2022 which had to be delivered by them 12 April 2022 but failed to deliver the item by 16 April 2022 and they promised if the item will not be delivered by 16 April 2022, they will automatically initiate a refund of the item. It is unfortunate that they are illegally and arbitrarily saying that the applicant is not eligible for the refund. The applicant was ready to take the delivery from the agent of Delhivery but he denied to provide the item as website of the Delhivery failed to send code on the registered mobile number of the applicant quite obvious from the grievance made by the applicant against Delhivery to provide the item through ID verification which is still under processing.Now Delhivery has returned the item to seller so customer is eligible for refund in accordance with the law as promised by the Amazon online shopping center. Order Confirmation Order # 404-4060934-7950764 Hello Yogi, Thank you for shopping with us. We'd like to let you know that KARPURA house of agro products has received your order, and is preparing it for shipment. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Arriving: Friday, April 8 - Tuesday, April 12 Your shipping speed: Standard Delivery

Updation Date :2022-04-19 14:46:45

NCH Agent Remark : "Your grievance has been registered with NCH. Kindly track your grievance mentioning the docket number on following link https://consumerhelpline.gov.in/user/track-complaint.php or download NCH from Play or App store. "

Remark Date :2022-04-19 14:46:45

Company Remark : Dear Sir, On review of your complaint, we find that you are concerned for your order placed with an independent third-party seller. Please note that you are requested to contact the customer support team so that the issue may be addressed at the earliest. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our e-commerce marketplace. The products listed on our e-commerce marketplace are sold by independent third-party sellers. In view of the above, the issue stands closed. Thank You.

Remark Date  2022-04-23 13:46:50 Status :   Closed

NCH Agent Remark : The grievance was taken up with the company by NCH, and the company has replied under company response. In case you still feel the need to pursue the case with the company for further relief/ compensation in the absence of suitable/ acceptable redressal, you may file a case at the designated Consumer Commission from a place of your convenience, offline. For more information, please visit http://www.ncdrc.nic.in/districtlist.html For online filing of cases at Consumer Commission, you may visit https://edaakhil.nic.in and follow the process described step-by-step on the portal after confirming that the concerned State has launched the e- filing portal. For more information, please visit https://edaakhil.nic.in/edaakhil/faces/login.xhtml Facility of hearing over video-conferencing is also available as per provision Section 38 (6) of the Consumer Protection Act, 2019 provided that the District Commission may, on sufficient cause being shown, and after recording its reasons in writing, allow the same. Cases filed in the Consumer Commissions are attempted to be disposed off within a period of three months from the date of receipt of notice by the opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities as mentioned under sub-section (7) of Section 38 of the Consumer Protection Act, 2019.

Remark Date  2022-04-29 13:13:53 Status :   Disposed

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Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark : Most of the cases are reverted by the district forum so talking of consumer fora is worthless.

 Last Login Time : 2022-04-30 15:37:25

Grievance Details

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Grievance Number: 3443486

Grievance Reg Date: 2022-04-25 13:59:21

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : By Web Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : E- Commerce Category : Online Shopping

Grievance Company : Amazon.in Company Name : Amazon.in

Govt Dept / Regulator :

Product / Service Type: Coco dry balls Order no: 404-4060934-7950764

Transaction id: 404-4060934-7950764 Date of purchase / transaction: 2022-04-03

Mobile Number or Email id registered with company: yogimpsingh@gmail.com Complaint No / Ref no.: 3430578

Amount Paid: 400  

Company Details Amazon online shopping centre Pincode (Company):

Product Value(INR) : 100-1000 Nature of Complaints : Non-Delivery of Product

Grievance Details : Applicant has made the purchase of item through prepayment. This payment has been made to Amazon online shopping centre, one of the facilities provided by the Amazon online shopping centre. When the delivery of the item has not been made by the independent third-party seller concerned, then it is obligatory duty of the Amazon online shopping centre to refund the payment made already by the customer for the item. Grievance Details Grievance Number: 3430578 PG Docket Number: DOCAF/E/2022/02001 Grievance Reg Date: 2022-04-19 07:02:44 Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911 Mode : By Web Complaint Type : Complaint State : UTTAR PRADESH Purchase City : Mirzapur Company Remark : Dear Sir, On review of your complaint, we find that you are concerned for your order placed with an independent third-party seller. Please note that you are requested to contact the customer support team so that the issue may be addressed at the earliest. Further, it is submitted that our role is limited to that of an intermediary and we are not the seller/manufacturer of the products listed on our e-commerce marketplace. The products listed on our e-commerce marketplace are sold by independent third-party sellers. In view of the above, the issue stands closed. Thank You. Order made by the applicant on Sunday, April 3, 2022 which had to be delivered by them 12 April 2022 but failed to deliver the item by 16 April 2022 and they promised if the item will not be delivered by 16 April 2022, they will automatically initiate a refund of the item. It is unfortunate that they are illegally and arbitrarily saying that the applicant is not eligible for the refund. The applicant was ready to take the delivery from the agent of Delhivery but he denied to provide the item as website of the Delhivery failed to send code on the registered mobile number of the applicant quite obvious from the grievance made by the applicant against Delhivery to provide the item through ID verification which is still under processing.Now Delhivery has returned the item to seller so customer is eligible for refund in accordance with the law as promised by the Amazon online shopping center. Order Confirmation Order # 404-4060934-7950764 Hello Yogi, Thank you for shopping with us. We'd like to let you know that KARPURA house of agro products has received your order, and is preparing it for shipment. Your estimated delivery date is indicated below. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Arriving: Friday, April 8 - Tuesday, April 12 Your shipping speed: Standard Delivery

Status :   Closed   Resolved

User Remark : After harassing, they refunded the paid amount.    Date : 2022-04-30 16:01:06

Uploaded Files: NA | | NA | NA