Grievace Status for registration number : DEABD/E/2022/20173
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
16/03/2022
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Delay in Service
Bank : Reserve Bank of India
Branch / Name of Bank and Branch : Aryavart Bank , branch Raipuri district Mirzapur
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Whether branch manager of the aryavart Bank of the branch Raipuri district Mirzapur will tell the applicant that why the message regarding the the death claim payment made by the bank of India through the PFMS to the aryavart Bank into the account of Vidya Devi was not sent and this transaction was made 3rd March 2022. For the more feedback word the attached document to the grievance which contains the communication of the branch manager Bank of India branch Wellesley Ganj district Mirzapur.
From: Audit.RoMirzapur Audit.RoMirzapur@aryavartbank-rrb.com
Date: Thu 18 Nov, 2021, 16:35
Subject: Regarding SMS alert - Smt. Vidya Devi
To: yogimpsingh@gmail.com yogimpsingh@gmail.com
Cc: Complaints gba Complaints.gba@aryavartbank-rrb.com
Dear Sir,
Please find letter related to complaint of Smt. Vidya Devi. As per details received from our Data Center, SMS is being delivered to customer.
Thanks & Regards
K.K.Sharma
Sr.Manager
Audit & Inspection
RO Mzp
Mob: 9559715442
Aryavart bank is not sending alert messages is the violation of Reserve Bank of India Guidelines ipso facto. This laxity is on their part for a few months. Please direct them to provide the alert messages as cheating activities in the banking sector are quite rampant these days. An application under Article 51 A of the constitution of India on behalf of my mother Smt Vidya Devi to seek message alerts on the registered mobile number-9005609242 which is getting alert messages but nowadays Aryavart Bank is not sending alert messages.
Account holder- Vidya Devi, Name of Bank-Aryavart Bank earlier it was Allahabad U.P. Grameen Bank Account number-611800100006753 For more details, vide attached document to this representation. As this application is on behalf of my mother, Vidya Devi.Requisite identity proof and processing made by gazetted officers to provide the family pension is attached to the grievance. Passbook of Smt Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur is
Grievance Document
Current Status
Under process
Date of Action
16/03/2022
Officer Concerns To
Officer Name
Ms Betsy Rajagopal (General Manager)
Organisation name
Reserve Bank of India
Contact Address
Consumer Education and Protection Dept., Amar Building, 1st Floor, Sir P.M. Road, Fort, Mumbai
Email Address
cepdco@rbi.org.in
Contact Number
02222631447
Reminder(s) / Clarification(s)
Reminder Date
Remarks
16/03/2022
Grievance Status for registration number : DEABD/E/2021/68435
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
07/10/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) Deficiency in Customer Service Related Others
Bank : Other / Private Sector Bank.
Branch / Name of Bank and Branch : Aryavart Bank Branch Raipuri District Mirzapur Uttar Pradesh
Account Number : 611800100006753
As this application is on behalf of my mother, Vidya Devi. Requisite identity proof and processing made by gazetted officers to provide the family pension is attached to the grievance. Passbook of Smt Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur is attached to the grievance.
Name of Bank and Branch : Mirzapur city Wellesley Ganj Account Number : 686010100009011After demise of my father Rajendra Pratap Singh on 03 May 2021, family pension is being sent into the account of my mother Smt. Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur.
Tags:
Alert message
What is the cause of cryptic dealings with the SMS Alert services?
ReplyDeleteDear Sir,
Please find letter related to complaint of Smt. Vidya Devi. As per details received from our Data Center, SMS is being delivered to customer.
Thanks & Regards
K.K.Sharma
Sr.Manager
Audit & Inspection
RO Mzp
Mob: 9559715442
Regulatory body reserve Bank of India has made it compulsory that all banks will provide alert messages regarding the transactions made into the account to the customers free of cost for the security of the transactions but Aryavart bank is overlooking such guidelines which is quite obvious from its reluctant approach not to provide alert messages despite the repeated complaints made by the aggrieved customer.
ReplyDelete