When network of B.S.N.L. will change from 3 G to 2 G only God knows and subscribers are sufferring too much because navidation stops

 

Grievance Status for registration number : DOTEL/E/2022/07270

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

13/03/2022

Received By Ministry/Department

Telecommunications

Grievance Description

Telecommunications >> Mobile Related >> Improper Network Coverage

Mobile Number : 9794760348

Service Provider : Bharat Sanchar Nigam Limited Corporate Office

Circle : Uttar Pradesh (East)

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The matter concerns a paralysed network regarding the B.S.N.L.Mobile numbers-9794760348, 7379105911,and 9336252631only showing laxity of the concerned public staff of the Bharat Sanchar Nigam Limited. Grievance Status for registration number : DOTEL/E/2022/05804 Grievance Concerns To Name Of Complainant Yogi M. P. SinghDate of Receipt 25/02/2022 Received By Ministry/Department TelecommunicationsThe concerned staff of the Bharat sanchar Nigam limited has written in its reply that the report is attached to the grievance so grievance must be disposed of. Here this question arises: why is this attachment not visible to the complainant? Whether God bestowed miraclus eyes to the monitoring body working at the public grievance portal. Here it is quite obvious that staff of the Bharat sanchar Nigam limited are playing a bad game with the consumers and violating the consumer rights of the customers. Whether it is not reflecting complete insolence on the part of the staff of the Bharat sanchar Nigam limited who only procrastinated on the submitted grievance of the aggrieved complainant and this activity of the staff of the Bharat sanchar Nigam limited only showing the deep rooted corruption in the department of the central government headed by Narendra Damodar Modi quite obvious from the matter. Corrupt practices may be promoted in the working of departments under the prime minister office.

For more feedback, vide attached PDF document to the grievance. Every time they assure aggrieved customers that they will remain cautious in future and will make efforts to resolve such problems in advance but in every month, they are repeating the same parrot reply as complaints are piling up before them. They must increase their credibility by dedicating to the services for which they draw a huge salary from the public exchequer. Reform is an integral part of good governance but only on paper, to talk of reform is a bad thing. For a few years, the credibility reached to Nadir of govt.

Grievance Document

Current Status

Case closed

Date of Action

26/03/2022

Remarks

Reply attached

Reply Document

Rating

1

Poor

Rating Remarks

Now a days the network of the Bharat Sanchar Nigam limited Mirzapur not working well. My dwelling place is just in side of the telephone exchange Bathua but we are not accessing network properly implies the poor network of the Bharat sanchar Nigam limited. They are claiming that his telephone exchange is working well and network is accessible to the customers properly then why the fluctuation in the network of the Bharat sanchar Nigam limited experienced by the users. Where is the quality of the services as claimed by the department if the customers are feeling difficulty in accessing the network properly? Bharat sansar Nigam limited is not providing consumer friendly services but it is providing the Government friendly services quite obvious from the problems being faced by the customers in accessing the government portals in which complaints are being made . It is the obligatory duty of the Bharat sanchar Nigam limited to provide the consumer friendly services to the customers.

Officer Concerns To

Officer Name

SHRI RANA A K SINGH (CGM)

Organisation name

UP (E) Telecom Circle

Contact Address

CGMTUP East Circle Hazratganj Lucknow UP

Email Address

pg_upe@bsnl.co.in

Contact Number

05222623600