Honorable sir first you should take the perusal of the submitted grievance and it's subject matter and submissions made in the grievance.
In the reply of your subordinate, it was stated that no term loan was deposited timely.
Here this question arises that who deposits the loan. It is the duty of the staff of State Bank of India to deduct the loan amount from the account of the borrower and whatever delay is made by them borrower is not accountable for such delay.
Undoubtedly penalty can be taken from the borrower if the fault is on the part of the borrower but here fault is on the part of the staff of the State Bank of India.
It is most surprising that instead fixing the accountability of the staff of the State Bank of India you have made the mood to close the grievance without touching the core issue of the corruption in providing the public aid to the common people at the behest of Government of India.
Please adopt the logistic approach in redressing the grievances of the common people concerning the deep-rooted corruption of the public functionaries.
On Wed 23 Mar, 2022, 13:32 AGM CUSTOMER SERVICES LHO LUC, <agmcustomer.lholuc@sbi.co.in> wrote:
Dear Sir/Madam
Please Find Branch /RACC/ RBO reply on Your Grievances
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
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From: SBI MIRZAPUR RACC(63200) <sbi.63200@sbi.co.in>
Sent: Wednesday, March 23, 2022 1:20 PM
To: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Subject: Fw: DEABD/E/2022/15666 YOGI MP SINGH
From: SBI MIRZAPUR RACC(63200) <sbi.63200@sbi.co.in>
Sent: Wednesday, March 23, 2022 6:13 AM
To: CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>
Subject: Re: DEABD/E/2022/15666 YOGI MP SINGH
Dear Sir,
With reference to the above complaint, we have to advise that since EMIs of term loans are not deposited by the borrower timely due to which the Bank has to deduct it from his Cash Credit account. Also, any deposit in loan account is appropriated towards charges, interest and then principal amount as per Bank's guidelines. Borrower has to pay principal, interest and other charges in loan and cc accounts as per loan agreement SME1.
Further, subsidy is adjusted after 3 years of successful running of the unit and advances accounts. All these actions are being taken as per Bank's instructions.
Regards
Chief Manager
RACC MIRZAPUR 63200
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Tuesday, March 22, 2022 9:56 AM
To: SBI MIRZAPUR RACC(63200) <sbi.63200@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>; CMGB ZOVNS <cmgb.zovns@sbi.co.in>
Subject: Fw: DEABD/E/2022/15666 YOGI MP SINGH
PENDING DAYS 20
PENDING CPGRAM COMPLAINT
URGENT/REMINDER-V
PLEASE SUBMIT REPLY TODAY BY 6.00 P.M.
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc
Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Wednesday, March 16, 2022 11:57 AM
To: SBI MIRZAPUR RACC(63200) <sbi.63200@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>; CMGB ZOVNS <cmgb.zovns@sbi.co.in>
Cc: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>
Subject: Fw: DEABD/E/2022/15666 YOGI MP SINGH
PENDING DAYS 14
PENDING CPGRAM COMPLAINT
URGENT/REMINDER-IV
PLEASE SUBMIT REPLY TODAY BY 5.00 P.M.
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc
Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>
Sent: Tuesday, March 15, 2022 5:45 PM
To: SBI MIRZAPUR RACC(63200) <sbi.63200@sbi.co.in>
Cc: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>
Subject: Fw: DEABD/E/2022/15666 YOGI MP SINGH
Dear Sir,
Please arrange to find the trail mail and resolve the issue as earliest possible.
Regards
Chief Manager
State Bank of India
Mirzapur Main Branch
Dankeenganj
Branch code - 00134
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Tuesday, March 15, 2022 5:14 PM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>
Subject: Fw: DEABD/E/2022/15666 YOGI MP SINGH
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc
Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Tuesday, March 15, 2022 3:12 PM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>; CMGB ZOVNS <cmgb.zovns@sbi.co.in>
Subject: Fw: DEABD/E/2022/15666 YOGI MP SINGH
PENDING DAYS 13
PENDING CPGRAM COMPLAINT
URGENT/REMINDER-III
PLEASE SUBMIT REPLY IMMEDIATELY
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc
Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Monday, March 14, 2022 11:19 AM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>; CMGB ZOVNS <cmgb.zovns@sbi.co.in>
Subject: Fw: DEABD/E/2022/15666 YOGI MP SINGH
PENDING DAYS 12
PENDING CPGRAM COMPLAINT
URGENT/REMINDER-II
PLEASE SUBMIT REPLY TODAY BY 5.00 P.M.
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc
Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: AGM CUSTOMER SERVICES LHO LUC <agmcustomer.lholuc@sbi.co.in>
Sent: Thursday, March 10, 2022 5:43 PM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>; CMGB ZOVNS <cmgb.zovns@sbi.co.in>
Subject: Fw: DEABD/E/2022/15666 YOGI MP SINGH
PENDING DAYS 8
PENDING CPGRAM COMPLAINT
URGENT/REMINDER-I
PLEASE SUBMIT REPLY IMMEDIATELY
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number et
Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
From: AGM CUSTOMER SERVICES LHO LUC
Sent: Wednesday, March 2, 2022 4:21 PM
To: SBI MIRZAPUR(00134) <sbi.00134@sbi.co.in>; CMCOMP7 ZOVAR <CMCOMP7.ZOVAR@sbi.co.in>; AGMR7 ZOVAR <agmr7.zovar@sbi.co.in>; CMGB ZOVNS <cmgb.zovns@sbi.co.in>
Subject: DEABD/E/2022/15666 YOGI MP SINGH
Dear Sir/Madam,
We forward herewith a scanned copy of complaints/ letter, lodged by the complainant on PG portal of Govt.of India, the contents of which are self explicit for your kind perusal and necessary action.
In this connection, Please look into the matter, RESOLVE the GRIEVANCE ON URGENT BASIS and REPLY SUITABLY TO THE COMPLAINANT.
Please arrange to send us a copy of the reply furnished to the complainant within 3 days for our closure process in PG portal .
Kindly avoid multiple complaints of the complainant.
We shall be glad to be advised in the matter.
Please keep the message trail in your reply, and do not change the subject line.
Please treat the MATTER MOST URGENT .
Regards
Asstt.General Manager
State Bank Of India
Customer Care Cell
Local Head Office
Lucknow
NEVER respond to any popup,email,SMS,or phone calls" seeking your personal information
such as :- ATM card details ,PIN & OTP ,Username,Password,Mobile Number,Adhar Number etc
Report Unauthorised Transactions SBI Helpline: 1800111109 (Toll Free)
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---
ReplyDeleteUndoubtedly penalty can be taken from the borrower if the fault is on the part of the borrower but here fault is on the part of the staff of the State Bank of India.
It is most surprising that instead fixing the accountability of the staff of the State Bank of India you have made the mood to close the grievance without touching the core issue of the corruption in providing the public aid to the common people at the behest of Government of India.
Please adopt the logistic approach in reddressing the grievances of the common people concerning the deep-rooted corruption of the public functionaries.