Why Aryavart Bank is not sending the SMS alerts after resuming it

From: Audit.RoMirzapur <Audit.RoMirzapur@aryavartbank-rrb.com>

Date: Thu 18 Nov, 2021, 16:35

Subject: Regarding SMS alert - Smt. Vidya Devi

To: yogimpsingh@gmail.com <yogimpsingh@gmail.com>

Cc: Complaints gba <Complaints.gba@aryavartbank-rrb.com>

​Dear Sir,

Please find letter related to complaint of Smt. Vidya Devi. As per details received from our Data Center, SMS is being delivered to customer.

Thanks & Regards

K.K.Sharma

Sr.Manager

Audit & Inspection

RO Mzp

Mob: 9559715442

"Work To Produce Outcome Not To Please Others"

Grievance Status for registration number : DEABD/E/2021/68435

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

07/10/2021

Received By Ministry/Department

Financial Services (Banking Division)

Grievance Description

Financial Services (Banking Division) >> Deficiency in Customer Service Related >> Others

Bank : Other / Private Sector Bank.

Branch / Name of Bank and Branch : Aryavart Bank Branch Raipuri District Mirzapur Uttar Pradesh

Account Number : 611800100006753

Aryavart bank is not sending alert messages is the violation of Reserve Bank of India Guidelines ipso facto. This laxity is on their part for a few months. Please direct them to provide the alert messages as cheating activities in the banking sector are quite rampant these days. An application under Article 51 A of the constitution of India on behalf of my mother Smt Vidya Devi to seek message alerts on the registered mobile number-9005609242 which is getting alert messages but nowadays  Aryavart Bank is not sending alert messages. 

Account holder- Vidya Devi, Name of Bank-Aryavart Bank earlier it was Allahabad U.P. Grameen Bank Account number-611800100006753 For more details, vide attached document to this representation. As this application is on behalf of my mother, Vidya Devi.Requisite identity proof and processing made by gazetted officers to provide the family pension is attached to the grievance. Passbook of Smt Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur is attached to the grievance. 

Name of Bank and Branch : Mirzapur city Wellesley GanjAccount Number : 686010100009011After demise of my father Rajendra Pratap Singh on 03 May 2021, family  pension is being sent into the account of my mother Smt. Vidya Devi opened in the Raipuri Branch of Aryavart Bank District Mirzapur.

Grievance Document

Current Status

Case closed   

Date of Action

20/11/2021

Remarks

Sir Please see the attachment reply sent to the complainant by concerned department.

Reply Document

Rating

1

Poor

Rating Remarks

Short submissions are as follows. 1-Undoubtedly they cheated the vulnerable lady and officers monitoring on the public grievance portal because they sent few transactions but again they stopped sending messages. 2-They are showing insolence to the consumers by reaping the benefit of their vulnerability in order to keep on their corrupt activities.

Appeal Details

Appeal Number

DEABD/E/A/21/0012118

Date of Receipt

08/12/2021

Appeal Text

Prayer-1- Please send the SMS alerts. 2-Please correct your printers and stop working by hand as entries made by your branch office are no longer credible. 3-You may tell the public grievance portal how long your printers are not working at your branch office concerned. 4-Chances of manipulation is less in computer filled entries so passbook entries may be filled by computers by repairing printers.

Current Status

Appeal Received

Officer Concerns To

Officer Name

SMT MANASI MANOJ PHENE

Officer Designation

Deputy General Manager

Contact Address

Email Address

HO.cebb@bankofindia.co.in

Contact Number

02266684479