If charging slot is damaged, then how the system is working smoothly and device is charged. Undoubtedly arbitrary report accepted

 

Grievance Status for registration number: DOCAF/E/2021/05604

Grievance Concerns To

Name Of Complainant

Yogi M. P. Singh

Date of Receipt

08/11/2021

Received By Ministry/Department

Consumer Affairs

Grievance Description

Erring companies are providing parrot reply on national consumer help line without taking perusal of the subject matter and contents of the grievance reflects lawlessness and anarchy. These inconsistent and arbitrary replies only create tension and frustration in the mind of aggrieved consumers. Consequently, credibility of NCH is under cloud.

Remark Date :2021-10-21 12:03:23 Response Received from Company: As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agree to pay the damage cost.

Date: 2021-10-25 16:49:10 Status:   Closed

Suggestion / Feedback / Remark: Grievance Updated Details: NCH out called on 27/10/2021 at 13:34 PM to discuss the grievance. He said that the company did not provide him T&C so he does not agree with the revert of the company. He insisted to forward the grievance to the company again and wants the company's T&C so that he could file a case in consumer commission with all relevant proof.

Remark Date :2021-10-29 12:43:37

Response Received from Company: As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agreeing to pay the damage cost. Due to this case is pending

Date: 2021-11-03 13:47:17 Status:   Closed

Undoubtedly, company staff never understand the contents of the grievances of consumers but why are they not understanding the NCH staff request made ipso facto aforementioned. Undoubtedly it reflects the insolence on the part of the staff of the I Kall company who took under teeth the genuine request made at the behest of the aggrieved consumer, but such parrot reply is an integral part of the corrupt system where integrity of the public staffs may be under cloud. We want good governance in which there may be transparency and accountability, but it is our vision only far away from our reach. For more detail, vide attached document to this representation. This is age of illegal gratification which is the root cause of our deterioration.

Grievance Document

Current Status

Case closed   

Date of Action

20/12/2021

Remarks

Company responded that display and charging slot is damaged which cannot be considered under warranty as per warranty terms but you are not agreeing to pay the damage cost. Due to this case is pending. We spoke to you on call on 13th November 2021 at 10:30 AM, you said you received the same response from the company which is updated on portal but you are not satisfied with the company response. In case you still feel the need to pursue the case with the company for further relief/ compensation in the absence of suitable/ acceptable redressal, you may file a case at the designated Consumer Commission from a place of your convenience, offline. For more information, please visit http://www.ncdrc.nic.in/districtlist.html For online filing of cases at Consumer Commission, you may visit https://edaakhil.nic.in and follow the process described step-by-step on the portal after confirming that the concerned State has launched the e- filing portal. For more information, please visit https://edaakhil.nic.in/edaakhil/faces/login.xhtml Facility of hearing over videoconferencing is also available as per provision Section 38 (6) of the Consumer Protection Act, 2019 provided that the District Commission may, on sufficient cause being shown, and after recording its reasons in writing, allow the same. Cases filed in the Consumer Commissions are attempted to be disposed of within a period of three months from the date of receipt of notice by the opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities as mentioned under sub-section (7) of Section 38 of the Consumer Protection Act, 2019.

Rating

1

Poor

Rating Remarks

The most surprising thing is that concerned staff of consumer forum District-Mirzapur instead of providing their own reason in the comment only copied the some parrot reply as recourse to revert each case submitted online by the aggrieved consumers. Here office staffs are itself a stumbling block for the aggrieved consumers in seeking justice against the violations of consumer rights of citizens. Factual postion is that because of corruption everything is failed.

Appeal Details

Appeal Number

DOCAF/E/A/21/0000811

Date of Receipt

20/12/2021

Appeal Text

Please take a glance of historic judgement delivered by the apex court of India. Accountability must be ensured in order to achieve good governance. Even in respect of administrative orders Lord Denning M.R. in Breen v. Amalgamated Engineering Union (1971 (1) All E.R. 1148) observed "The giving of reasons is one of the fundamentals of good administration". In Alexander Machinery (Dudley) Ltd. v. Crabtree (1974 LCR 120) it was observed: "Failure to give reasons amounts to denial of justice". Reasons are live links between the mind of the decision taker to the controversy in question and the decision or conclusion arrived at". Reasons substitute subjectivity by objectivity. The emphasis on recording reasons is that if the decision reveals the "inscrutable face of the sphinx" it can, by its silence, render it virtually impossible for the Courts to perform their appellate function or exercise the power of judicial review in adjudging the validity of the decision. Right to reason is an indispensable part of a sound judicial system, reasons at least sufficient to indicate an application of mind to the matter before Court. Another rationale is that the affected party can know why the decision has gone against him. One of the salutary requirements of natural justice is spelling out reasons for the order made, in other words, a speaking out. The "inscrutable face of a sphinx" is ordinarily incongruous with a judicial or quasi-judicial performance.

Current Status

Appeal Received

Officer Concerns To

Officer Name

Prof. Suresh Mishra (Professor)

Organisation name

National Consumer Helpline

Contact Address

Suresh Mishra IIPA New Delhi

Email Address

drsureshmisra@gmail.com

Contact Number