IRDAI does not adjudicate, but it facilitates resolution of grievances which means they are running away from accountability

Online RTI Status Form

Note:Fields marked with * are Mandatory.

Enter Registration Number IRDAI/R/E/20/00752

Name Yogi M P Singh

Date of filing 01/10/2020

Public Authority Insurance Regulatory and Development Authority of India

Status REQUEST DISPOSED OF

Date of action 27/10/2020

Reply :- Reply 1 & 2: Please note that IRDAI does not adjudicate any dispute/grievance, but it facilitates resolution of grievances by taking up the same with insurers. The grievance was received by Shri T S Naik, General Manager, Consumer Affairs Department, IRDAI who escalated it to Ms. Charu Maheshwari, Grievance Redressal Officer of Max Life Insurance Company Limited for resolution.

CPIO Details :- T[dot] S[dot] Naik (Agency Distribution, CAD & Estates)

Phone: 20204811

tsnaik[at]irdai[dot]gov[dot]in

First Appellate Authority Details :- Randip Singh Jagpal

Phone: 040-20204801

randip[at]irdai[dot]gov[dot]in

Nodal Officer Details :-

Telephone Number 040-20204155

Email Id somesh[at]irdai[dot]gov[dot]in

Online RTI Request Form Details

RTI Request Details :-

RTI Request Registration number IRDAI/R/E/20/00752

Public Authority Insurance Regulatory and Development Authority of India

Personal Details of RTI Applicant:-

Name Yogi M P Singh

Gender Male

Address Mohalla Surekapuram , Jabalpur Road District Mirzapur, Sangmohal post office

Pincode 231001

Country India

State Uttar Pradesh

Status Urban

Educational Status Literate

  Above Graduate

Phone Number Details not provided

Mobile Number +91-7379105911

Email-ID myogimpsingh[at]gmail[dot]com

Request Details :-

Citizenship Indian

Is the Requester Below Poverty Line ? No

(Description of Information sought (up to 500 characters)

Description of Information Sought

Grievance Status for registration number: DEAID/E/2020/06350 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 19/09/2020 Received By Ministry/Department Financial Services Insurance Division

Grievance Status for registration number: DEAID/E/2020/06228 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 16/09/2020 Received By Ministry/Department Financial Services Insurance Division

1-Provide the name and designation of public staffs who processed the aforementioned grievances on CPGRAM.

2-Provide the name and designation of the public staffs who monitored the processing of the aforementioned grievances on CPGRAM.

Concerned CPIO R. Pardha Saradhi (CAD)

Supporting document (only pdf upto 1 MB)

Grievance Status for registration number : DEAID/E/2020/06350

Grievance Concerns To

Name Of Complainant

Yogi M P Singh

Date of Receipt

19/09/2020

Received By Ministry/Department

Financial Services (Insurance Division)

Grievance Description

Financial Services (Insurance Division) >> Fraud

Insurance Company : Other / Private Insurance Company.

Company Name : MAX LIFE INSURANCE COMPANY LIMITED Registered office -419, Bhai Mohan Singh Nagar, Rail Majra, Tahsil –Balachaur, District-Nawan Shahar, Punjab PIN Code 144533 Head office- 11 th and 12 th floor, DLF Square Jacaranda Marg, DLF City Fase –II Guru Gram 122002

Grievance Status for registration number : DEAID/E/2020/05904 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 06/09/2020

Who will complete the process when the process regarding the refund of paid premium was already completed on 01/Sept/2020 with assurance of payment /refund of paid premium within 10 days before the police quite obvious from the receipt of axis bank attached to grievance as well as attached police report. It seems that staffs concerned of the Max Life

Grievance Document

Current Status

Case closed   

Date of Action

30/09/2020

Remarks

Informed customer that request is under evaluation and final outcome will be shared.

Reply Document

Rating

1

Poor

Rating Remarks

Here attached report is regarding Neha Singh MS. NEHA SINGH E-305, BRC SRI HEMADURGA SIVA HILLS, PUPPALAGUDA, MANIKONDA NARSINGI ROAD HYDERABAD 500089 TELANGANA Branch: WD001 Policy no.: 342131851 Telephone: 9911407550, -- But the matter is concerned with Keshaw Pratap Singh S/O Rajendra Pratap Singh. Detail of the grievance as Grievance Status for registration number : DEAID/E/2020/05904 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 06/09/2020 An application on behalf of Keshaw Pratap Singh and earlier submitted detail on this portal is Proposal number-342469947 Customer ID -837688917 Name of Agent: Assistant manager axis bank Beltar District Mirzapur Since one-week entire formalities have completed but a refund of paid premium still could not be made by the concerned company cum bank. Think about the gravity of the situation that to cheat only five minutes were taken but to refund they are taking more than usual time. Vide attached Layman monitored process

Officer Concerns To

Officer Name

Ms. Charu Maheshwari

Officer Designation

GRO

Contact Address

Email Address

Charu.Maheshwari@maxlifeinsurance.com

Contact Number

01244219090