In the matter of financial fraud, government functionaries always stand in the row of corrupt companies ipso fact reflects corruption

Online RTI Status Form

Note:Fields marked with * are Mandatory.

Enter Registration Number IRDAI/R/E/20/00637

Name Yogi M P Singh

Date of filing 29/08/2020

Public Authority Insurance Regulatory and Development Authority of India

Status REQUEST DISPOSED OF

Date of action 28/09/2020

Reply :- Reply 1 :- Please find attached detailed document containing action history of your complaint which also contains names and designations of respective official who dealt with it.

Reply 2 & 3 :- Please refer to the attached status report referred in reply above, which also contain chronological developments in the process of disposal right from registration of complaint to its final disposal.

View Document

CPIO Details :- T[dot] S[dot] Naik (Agency Distribution, CAD & Estates)

Phone: 20204811

tsnaik[at]irdai[dot]gov[dot]in

First Appellate Authority Details :- Randip Singh Jagpal

Phone: 040-20204801

randip[at]irdai[dot]gov[dot]in

Nodal Officer Details :-

Telephone Number 040-20204155

Email Id somesh[at]irdai[dot]gov[dot]in

Online RTI Request Form Details

RTI Request Details :-

   

RTI Request Registration number IRDAI/R/E/20/00637

Public Authority Insurance Regulatory and Development Authority of India

   

Personal Details of RTI Applicant:-

Name Yogi M P Singh

Gender Male

Address Mohalla Surekapuram , Jabalpur Road, Mirzapur

Pincode 231001

Country India

State Uttar Pradesh

Status Urban

Educational Status Literate

  Above Graduate

Phone Number Details not provided

Mobile Number +91-7379105911

Email-ID myogimpsingh[at]gmail[dot]com

Request Details :-

Citizenship Indian

Is the Requester Below Poverty Line ? No

(Description of Information sought (upto 500 characters)

Description of Information Sought

Grievance Status for registration number: DEAID/E/2020/04733

Name Of Complainant-Yogi M P Singh Date of Receipt-01/08/2020 For detail, vide attached document.

CPIO may be directed to provide the information pointwise as sought within time as stipulated under subsection 1 of section 7 of R.T.I. Act of 2005.

1-Provide the name and designation of the public staffs monitoring the aforementioned grievance.

2-Provide the time taken by the concerned staffs to redress the grievance under citizen charter.

3-Provide the action taken by the department on the aforementioned grievance.

Concerned CPIO R. Pardha Saradhi (CAD)

Supporting document (only pdf upto 1 MB)

Grievance Status for registration number : DEAID/E/2020/04733

Grievance Concerns To

Name Of Complainant

Yogi M P Singh

Date of Receipt

01/08/2020

Received By Ministry/Department

Financial Services (Insurance Division)

Grievance Description

Financial Services (Insurance Division) >> Misrepresentation by Agents >> Mis-selling of Policy

Insurancy Company : Other / Private Insurance Company.

Branch/Name of Insurance Company & Branch(If other) : MAX LIFE INSURANCE COMPANY LIMITED Registered office -419, Bhai Mohan Singh Nagar, Rail Majra, Tahsil –Balachaur, District-Nawan Shahar, Punjab PIN Code 144533 Head office- 11 th and 12 th floor, DLF Square Jacaranda Marg, DLF City Fase –II Guru Gram 122002 Proposal number-342469947 Customer ID -837688917

Name of Agent : Assistant manager axis bank Beltar District Mirzapur

-----------------------

Prayer-Refund the amount paid as a premium to the account of the applicant in the insurance sold by the company through an assistant manager detail is herein given.

The matter is concerned with the fraud committed by Assistant manager axis bank Beltar District Mirzapur in the name of insurance. Here cheating committed by the Assistant manager axis bank Beltar District Mirzapur who has assured on the maturity of the insurance, the company will provide the applicant 13 Lakh 9 thousand but whateve

Grievance Document

Current Status

Case closed   

Date of Action

31/08/2020

Remarks

Spoken with the customer and requested to visit our office along with policy pack , id proof and NEFT documents and also requested to write from the registered email id.

Reply Document

Rating

1

Poor

Rating Remarks

Here most important thing is that since the matter is concerned with cheating which is criminal offence and this is not important that which email is being used or what platform is being used more emphasis must be on the transparency and accountability. We are not fraud like you. After one month procrastination you asked to return the mis-sold insurance which was sold by misleading the aggrieved applicant Keshaw Pratap Singh. We will today return back your policy by taking receipt from your concerned staff.

Officer Concerns To

Officer Name

Ms. Charu Maheshwari

Officer Designation

GRO

Contact Address

Email Address

Charu.Maheshwari@maxlifeinsurance.com

Contact Number

01244219090

Reminder(s) / Clarification(s)

Reminder Date

Remarks

01/08/2020

An application on behalf of Keshav Pratap Singh name of the father Rajendra Pratap Singh.

Prayer-Refund the amount paid as a premium to the account of the applicant in the insurance sold by the company through an assistant manager detail is herein given.

The matter is concerned with the fraud committed by Assistant manager axis bank Beltar District Mirzapur in the name of insurance. Here cheating committed by the Assistant manager axis bank Beltar District Mirzapur who has assured on the maturity of the insurance, the company will provide the applicant 13 Lakh 9 thousand but whatever documents made available by the company concerned is disclosing fraud committed by the concerned assistant manager.

Insurance policy detail is as follows.

Name of the company MAX LIFE INSURANCE COMPANY LIMITED

Registered office 419, Bhai Mohan Singh Nagar, Rail Majra, Tahsil Balachaur,

District Nawan Shahar, Punjab PIN Code 144533

Head office 11 th and 12 th floor, DLF Square Jacaranda Marg, DLF City Fase II Guru Gram 122002

Proposal number 342469947 Customer ID 837688917

Vide attached document for more detail.

10/08/2020

Dear Mr. Singh,

Greetings from Max Life Insurance

I am Priya Gupta from Max Life Insurance's Services team. Ms. Charu Maheshwari received your email and I'm responding on her behalf.

As discussed, I am working on your concerns please allow me time till Aug 10,2020 to get back to you on this.

Thank you for your patience and support

Yours sincerely

Priya Gupta

Assistant Manager Customer Service

Max Life Insurance Co Ltd,

3rd Floor, 90 A, Udyog Vihar, Sector 18,

Gurugram 122 015, Haryana, INDIA

Office Time 9.00 AM to 6.00 PM Monday to Friday

Aug 5, 2020, 12 35 AM

Honourable Staff of insurance company concerned,

Thanks for acknowledging the receipt of the complaint with providing setup duration to dispose of the matter. Moreover, the matter be dealt with by pursuing the R.B.I. Guidelines regarding the refund of the payment made. According to new guidelines refund ought to be made into the same account through which payment was made.

Date 05 Aug 2020 With regards

Yogi M. P. Singh details as aforementioned in concerned grievance cum complaint.

Today following message was sent on the Mobile of the aggrieved Keshaw Pratap Singh by the aforementioned insurance company.

Dear Policyholder, Your request no. 4752610 is under processing. We will get back to you within 3 working days. We thank you for your patience. Regards Max Life Insurance.

14/08/2020

Undoubtedly matter is concerned with the cheating and the assistant manager of axis bank , Beltar, Mirzapur city acted as agent of the Max Life insurance cheated the aggrieved Keshaw Pratap Singh quite obvious from the video footage of CCTV installed in the axis bank but concerned instead of taking any action in the matter only procrastinating on the matter. They are only misleading nothing else.

FW: Sir whether we are living in the age of cheaters, liars and bankrupts quite obvious from the matter concerned?policy number 342469947

priya.gupta5@maxlifeinsurance.com priya.gupta5@maxlifeinsurance.com Mon, Aug 10, 2020 at 7:33 PM

To: myogimpsingh@gmail.com

Cc: anshul.bassi1@maxlifeinsurance.com, reena.behl1@maxlifeinsurance.com

Dear Mr. Singh,

Greetings from Max Life Insurance

We are working on your concerns raised please allow me time till Aug 14,2020 to get back to you on this.

24/08/2020

Whether it is not procrastination on the part of Max Life Insurance company.

Following is the email of the applicant which categorically states that they may follow the R.B.I. Guidelines to refund the paid amount but their activities are cryptic and incredible still.

Beerbhadra Singh myogimpsingh@gmail.com

Wed, Aug 5, 12:35 AM

priya.gupta5@maxlifeinsurance.com

Mon, Aug 17, 12:08 PM (7 days ago)

to me

Dear Mr. Singh,

Greetings from Max Life Insurance

I understand that you became angry / irritated because your initial attempts to get the matter put right have led you nowhere.

We are still evaluating your concerns please allow me time till Aug 20,2020 to get back to you on this.

priya.gupta5@maxlifeinsurance.com

Aug 20, 2020, 12:28 PM (4 days ago)

to me

Dear Mr. Singh,

Greetings from Max Life Insurance

We are still evaluating your concerns. I understand the long delay and regret the same. It should not be taking this long. This is not representative of our usual service standards. We will let you know the status by Monday, Aug 24,2020.

priya.gupta5@maxlifeinsurance.com

12:53 PM (1 hour ago)

to me

Dear Mr. Singh,

Greetings from Max Life Insurance

We request you to provide the available date and timings in order to arrange the meeting and resolve your concerns on priorty.

In case of any further assistance please feel free to write back to me.

Max Life is committed to deliver the best services and assure you of the same.

Your sincerely

Priya Gupta

Assistant Manager- Customer Service

Max Life Insurance Co Ltd,

3rd Floor, 90-A, Udyog Vihar, Sector 18,

Gurugram -122 015, Haryana, INDIA

Office Time: 9.00 AM to 6.00 PM (Monday to Friday)

28/08/2020

As soon as they sent terms and conditions to the aggrieved applicant Keshaw Pratap Singh, complaint submitted against the erring company by disclosing the story of the cheating done by the assistant manager Axis Bank Beltar District-Mirzapur to the concerned department of the government of India as required under law. Since their integrity was under cloud since beginning and this business being pursued by them only to cheat innocent and gullible citizenry so they adopted the same path of cheating even in the submitted complaint alleging fraud done by the aforementioned manager of the Axis bank. They are saying that Keshaw Pratap Singh is policy holder how as soon as terms and conditions sent by the MAX Life Insurance Company and fraud of Assistant Manager came to light, he immediately sough refund of the paid premium. Whether 13 Lakh 9 thousand will be provided by company on maturity of Insurance and Keshaw Pratap Singh was sold insurance policy of the aforementioned amount by the Assistance Manager Axis Bank If aforementioned amount will not be provided according to document provided, then this insurance was not purchased by Keshaw Pratap Singh. How Keshaw Pratap Singh is policy holder if on maturity this insurance can not be instrumental to benefit 13 Lakh and 9 thousand.

Here company and its staffs are only procrastinating and making unsuccessful effort to cheat entire paid premium by taking concerned public functionaries in good faith. They are not in touch of aggrieved Keshaw Pratap Singh and not initiated process of refund by pursuing R.B.I. Guidelines. We are feeling quite insecurity in this age of economic offenders having the blessings of corrupt public functionaries committing fraud and cheating in the broad daylight with innocent and gullible citizenry.

From: Nodal Officers Sent: Monday, August 31, 2020 11:45 PM To: 'myogimpsingh@gmail.com' Subject: Policy Number 342469947 **Interactions are tracked via subject line. Please do not change or modify it while e-mailing us.** Dear Customer, We acknowledge the receipt of your query. We regret our inability to share any policy related information on the email id not registered in the policy records. We thank you for highlighting the instance to us. We acknowledge the receipt of your concern. However, for an effective and a faster resolution, we request you to visit our office along with your policy pack , id proof and NEFT documents. Please note that we are keen to resolve your concern which is possible once you visit one of our branch office. Further, we request you to write to us from your registered email ID. In case you wish to update any other email ID, you may share soft copy of your duly signed request letter for email id updation along with copy of your self-attested Government identity proof (like Aadhaar card, Pan card, Driving License, Passport, Voter id card etc.). Your signatures on this letter & identity proof should be same as per proposal form. In case you wish to update your email id use link bit.ly/2OaKU8U Steps to update email id in less than a minute click on : Mention your "Policy number" and click on send OTP Enter “One Time Password” (OTP) received on your registered mobile number After entering the OTP, click on Validate Mention the email id, which needs to be updated In case of any queries, please feel free to contact us. We will be glad to hear from you! Warm regards, Customer Service Team Max Life Insurance Financial Services (Insurance Division) >> Misrepresentation by Agents >> Mis-selling of Policy Insurancy Company : Other / Private Insurance Company. Branch/Name of Insurance Company & Branch(If other) : MAX LIFE INSURANCE COMPANY LIMITED Registered office -419, Bhai Mohan Singh Nagar, Rail Majra, Tahsil –Balachaur, District-Nawan Shahar, Punjab PIN Code 144533 Head office- 11 th and 12 th floor, DLF Square Jacaranda Marg, DLF City Fase –II Guru Gram 122002 Proposal number-342469947 Customer ID -837688917 Name of Agent : Assistant manager axis bank Beltar District Mirzapur ----------------------- Prayer-Refund the amount paid as a premium to the account of the applicant in the insurance sold by the company through an assistant manager detail is herein given. The matter is concerned with the fraud committed by Assistant manager axis bank Beltar District Mirzapur in the name of insurance. Here cheating committed by the Assistant manager axis bank Beltar District Mirzapur who has assured on the maturity of the insurance, the company will provide the applicant 13 Lakh 9 thousand but whateve