Display and charging slot are damaged which can’t be considered under warranty undoubtedly it is false claim of company I Kall

Grievance Details

Grievance Number: 3030239

Grievance Reg Date: 2021-10-16 03:43:32

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : By Web Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument

Grievance Company : Company Name : I Kall company, Helpdesk@ikall.in, inquiry@ikall.in

Govt Dept / Regulator :

Type & Model: I Kall K 300 Date of Purchase: 2020-12-10

Under Warranty: Yes Amount Paid: 6199

IMEI no or Serial no: 352101110202280 Service Tag no.:

Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006 job sheet / Work order no.:

Complaint no/ Ref. no(if any):  

Company Details Amazon online shopping Pincode (Company):

Product Value(INR) : 1000-10000 Nature of Complaints : Charging for repair / Not repaired under warranty

Grievance Details : Following item purchased by my wife Preeti Singh from Amazon online shopping. ORDER # 408-2369248-0963568 Order Details  Invoice Delivered 17-Dec-2020 Package was handed directly to the customer.I KALL K300 (Blue, 6.53 HD+, 64GB It is to be noted that the model number of this mobile is actually K320 and on its box K300 and a screenshot of software is attached to this representation.  IMEI/Serial number 1-352101110202280  IMEI/Serial number 2-352101110284783, Invoice number-IN-111203, Dealer name-Amazon onlineI Kall company is not providing warranty so broken terms of warranty so company may refund Rs. 6199.Most respectfully sheweth that 1-Applicant placed the order on 10-December-2020 which was dispatched on 12-Dec-2020 and delivered to applicant on 17-Dec-2020 quite obvious from First page of attached document.2-Second page is cash memo proving item / mobile of I Kall company was purchased for Rs.6199. 3-Third and fourth page is the request made for repair of purchased mobile under warranty on 21-02-2021 just after one month and five days as the sim slot 1 was not working.4-Fourth and fifth page is the denial of the services by the authorized service centre of I Kall company dated 06 July 2021 and 07 July 2021 by taking the false recourse that L.C.D. is broken. and they cryptically suggested that you may visit a service centre available in your district Mirzapur now and they will check the LCD if it is broken no service will be provided .  5-On 30 Sept 2021 applicant visited the service centre as under point 4, they found the LCD was not broken but they denied warranty as sim slot 1 was broken which was invited repair under warranty on 21-02-2021 as under point 3. Factual position is that this sim slot 1 is not working since the date of delivery but sim slot 2 was working so applicant was serious about it as item was under warranty but company staff searched cunning tricks to deprive consumer from warranty, applicant never thought about it so they must refund if not interested to provide warranty if matter be brought up before forum, they will have to pay the other expanses occurred.

Status :   Disposed  

Grievance Updated Details :

Updation Date :2021-10-21 12:03:23

NCH Agent Remark : Grievance has been emailed to the company.

Remark Date :2021-10-21 12:03:23

Response Received from Company : As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agree to pay the damage cost.

Date : 2021-10-25 16:49:10 Status :   Closed

NCH Agent Remark : The grievance was taken up with the company by NCH, and the company has replied ,In case you still feel the need to pursue the case with the company for further relief/ compensation in the absence of suitable/ acceptable redressal, you may file a case at the designated Consumer Commission from a place of your convenience, offline. For more information, please visit http://www.ncdrc.nic.in/districtlist.html For online filing of cases at Consumer Commission, you may visit https://edaakhil.nic.in and follow the process described step-by-step on the portal after confirming that the concerned State has launched the e- filing portal. For more information, please visit https://edaakhil.nic.in/edaakhil/faces/login.xhtml Facility of hearing over video-conferencing is also available as per provision Section 38 (6) of the Consumer Protection Act, 2019 provided that the District Commission may, on sufficient cause being shown, and after recording its reasons in writing, allow the same. Cases filed in the Consumer Commissions are attempted to be disposed off within a period of three months from the date of receipt of notice by the opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities as mentioned under sub-section (7) of Section 38 of the Consumer Protection Act, 2019.

Remark Date  2021-10-30 16:54:43 Status :   Disposed

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Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark : Grievance Updated Details : NCH out called on 27/10/2021 at 13:34 PM to discuss the grievance. He said that the company did not provide him T&C so he does not agree with the revert of the company. He insisted to forward the grievance to the company again, and wants the company's T&C so that he could file a case in consumer commission with all relevant proof. Response Received from Company : As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agree to pay the damage cost. Due to this case is pending. Undoubtedly, company staff never understand the contents of the grievances of consumers but why are they not understanding the NCH staff request made ipso facto aforementioned.

Grievance Details

Grievance Number: 3054991

PG Docket Number: DOCAF/E/2021/05604

Grievance Reg Date: 2021-10-26 09:45:59

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : By Web Complaint Type : Query

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument

Grievance Company : Company Name : I Kall

Govt Dept / Regulator :

Type & Model: I Kall K 300 Date of Purchase: 2020-12-10

Under Warranty: Yes Amount Paid: 6199

IMEI no or Serial no: 352101110202280 Service Tag no.:

Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006 job sheet / Work order no.:

Complaint no/ Ref. no(if any): 3030239  

Company Details Amazon online shopping Pincode (Company):

Product Value(INR) : 10000-100000 Nature of Complaints : Charging for repair / Not repaired under warranty

Grievance Details : Grievance Number: 3030239 Grievance Reg Date: 2021-10-16 03:43:32 Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Wrongdoer company through its staff submitted the following report Response Received from Company : As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agree to pay the damage cost. Date : 2021-10-25 16:49:10 They make available support in regard to the aforementioned report. Warranty terms and conditions made by company.

Status :  In Process  

Grievance Updated Details : NCH out called on 27/10/2021 at 13:34 PM to discuss the grievance. He said that the company did not provide him T&C so he does not agree with the revert of the company. He insisted to forward the grievance to the company again, and wants the company's T&C so that he could file a case in consumer commission with all relevant proof.

Updation Date :2021-10-27 13:52:26

NCH Agent Remark : The call got disconnected while discussing the grievance.

Remark Date :2021-10-27 13:52:26

Grievance Updated Details :

Updation Date :2021-10-29 12:43:37

NCH Agent Remark : Grievance has been emailed to the company.

Remark Date :2021-10-29 12:43:37

Grievance Updated Details : Grievance Received from PG portal with registration no.- DOCAF/E/2021/05604. Grievance details- I Kall company repaired the first mobile. But the second mobile was not repaired with the promise that it will be repaired later on. It is to be noted that the model number of the second mobile number is actually K320 and on its box K300 and a screenshot of software is attached to this representation. Please direct the company to remove the defects of audio which is sometimes automatically stopped and simtool first is not working properly.

Updation Date :2021-11-13 10:17:18

NCH Agent Remark : Your grievance has been registered with NCH. Kindly track your grievance by mentioning the docket number on the following link https://consumerhelpline.gov.in/user/track-complaint.php. We advise you to forward the grievance to the company also.

Remark Date :2021-11-13 10:17:18

Grievance Updated Details :

Updation Date :2021-11-13 10:31:01

NCH Agent Remark : NCH spoke to consumer on 13th November 2021 at 10:30 AM then consumer said he received the same response from the company which is updated on portal but he is not satisfied with the company response then advised him that In case he still feel the need to pursue the case with the company for further relief/ compensation in the absence of suitable/ acceptable redressal, he may file a case at the designated Consumer Commission from a place of his convenience. He may visit https://edaakhil.nic.in and follow the process described step-by-step on the portal after confirming that the concerned State has launched the e- filing portal. For more information, please visit https://edaakhil.nic.in/edaakhil/faces/login.xhtml

Remark Date :2021-11-13 10:31:01

Response Received from Company : As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agree to pay the damage cost. Due to this case is pending

Date : 2021-11-03 13:47:17 Status :   Closed

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