This is cryptic dealing to deprive consumers from the port services which provides facility to get rid of from bad service providers
Grievance Status for registration number : DOTEL/E/2021/34834
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
21/09/2021
Received By Ministry/Department
Telecommunications
Grievance Description
Telecommunications >> Mobile Related >> UCC related complaints
Mobile Number : 7379105911
Service Provider : Bharat Sanchar Nigam Limited Corporate Office
Circle : Uttar Pradesh (East)
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The applicant made the recharge of Rs.20 on 16 Sept 2021 at 5:15 PM but it was exhausted on 19 Sept 2021 i.e. Sunday quite obvious from the message sent by BSNL on the mobile which screenshot is attached to the grievance. It is very surprising that these shameless people are illegally deducting money from mobile accounts of the applicant. Now I have decided that I have not to subscribe the services of these cheaters any more and to proceed in this direction, I made repeated attempt to send port request to TRAI i.e. Telecom Regulatory Authority of India.It is unfortunate that BSNL service provider is not sending the PORT request to TRAI which is corrupt dealing of the BSNL. Everyone knows that BSNL is a corrupt service provider which is the root cause that it has reached the verge of collapse. Everyone knows that the government of India will no more afford this loss-making service providing company and this public sector undertaking will be sold in the pocket of the highest bidder having an approach in the ruling party. Such cheating is being committed by the corrupt staffs of BSNL again and again. Whether BSNL is not looting the customers in daylight is quite obvious from arbitrary deduction from the accounts of customers? Mobile Number : 7379105911
Grievance Document
Current Status
Case closed
Date of Action
21/10/2021
Remarks
Reply Attached
Reply Document
Rating
1
Poor
Rating Remarks
They did not tell the factual position that The competent authority has implemented the following under GSM prepaid mobile services with effect from 00:00 hrs of 16-08-2O21. Restrict / curb the Outgoing SMS facitity to chargeabte short codes with all those prepaid vouchers whose MRP is less than the smallest voucher which provide untimited voice facitity for 30 days validity under GSM prepaid mobile services. Henceforth, the outgoing SMS facility is allowed to chargeable short codes with all prepaid vouchers of denomination above Rs.147/- and more only under GSM prepaid services.
Appeal Details
Appeal Number
DOTEL/E/A/21/0008110
Date of Receipt
Appeal Text
They must tell the real cause. At present, port out can be made but I will suffer the loss of Rs.700 so if necessary, then portout request will be made in March.
Current Status
Appeal Received
Officer Concerns To
Officer Name
Shri RAMJI TEWARI
Officer Designation
GMTD
Contact Address
OFFICE OF GMTD BSNL MIRZAPUR
Email Address
Contact Number
05442222944
They did not tell the factual position that The competent authority has implemented the following under GSM prepaid mobile services with effect from 00:00 hrs of 16-08-2O21. Restrict / curb the Outgoing SMS facitity to chargeabte short codes with all those prepaid vouchers whose MRP is less than the smallest voucher which provide untimited voice facitity for 30 days validity under GSM prepaid mobile services. Henceforth, the outgoing SMS facility is allowed to chargeable short codes with all prepaid vouchers of denomination above Rs.147/- and more only under GSM prepaid services.
ReplyDelete