Organization I Kall Head Office Address: C-5 Sector 10, Noida (U.P.) Phone Number: 0120-4731048 Email: helpdesk@ikall.in may be directed to refund the paid amount Rs,6199 as the price of the handset. For more detail, vide attached documents to the representation.
Grievance Status for registration number : DOCAF/E/2021/05340
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
26/10/2021
Received By Ministry/Department
Consumer Affairs
Grievance Description
It seems that there is no quality based redress of the grievances on the national consumer helpline of the government of India. As the monitoring bodies are failed to manage the working of this forum because of growing corruption in the system.
Grievance Number: 3030239 Grievance Reg Date: 2021-10-16 03:43:32 Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh The Wrongdoer company through its staff submitted the following report Response Received from Company : As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agree to pay the damage cost. Date : 2021-10-25 16:49:10 Think about this incredible report that the display and charging slot are damaged which cannot be considered under warranty as per warranty terms but I have never said so. They neither took the perusal of subject matter and contents of the complaint submitted on the national consumer helpline. They make available in regard to the aforementioned report. Warranty terms and conditions made by the company.
Sir I have submitted the grievance as -4, they/ service center of I Kall found the LCD was not broken but they denied warranty as sim slot 1 was broken which was invited repair under warranty on 21-02-2021 as under point 3. Factual position is that this sim slot 1 is not working since the date of delivery but sim slot 2 was working so applicant was serious about it as item was under warranty but company staff searched cunning tricks to deprive consumer from warranty, applicant never thought about it so they must refund if not interested to provide warranty if matter be brought up before forum, they will have to pay the other expanses occurred.
Organization I Kall Head Office Address: C-5 Sector 10, Noida (U.P.) Phone Number: 0120-4731048 Email: helpdesk@ikall.in may be directed to refund the paid amount Rs,6199 as the price of the handset. For more detail, vide attached documents to the representation.
Grievance Document
Current Status
Grievance received
Date of Action
26/10/2021
Officer Concerns To
Forwarded to
Consumer Affairs
Officer Name
Shri Surendra Singh
Officer Designation
Director
Contact Address
Email Address
dirpg-ca@gov.in
Contact Number
01123384390
Last Login Time : 2021-10-21 23:06:39
Grievance Details
Grievance Number: 3054991
Grievance Reg Date: 2021-10-26 09:45:59
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Query
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall
Type & Model: I Kall K 300 Date of Purchase: 2020-12-10
Under Warranty: Yes Amount Paid: 6199
IMEI no or Serial no: 352101110202280 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006 job sheet / Work order no.:
Complaint no/ Ref. no(if any): 3030239
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 10000-100000 Nature of Complaints : Charging for repair / Not repaired under warranty
Grievance Details : Grievance Number: 3030239 Grievance Reg Date: 2021-10-16 03:43:32 Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Wrongdoer company through its staff submitted the following report Response Received from Company : As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agree to pay the damage cost. Date : 2021-10-25 16:49:10 They make available support in regard to the aforementioned report. Warranty terms and conditions made by company.
Status : In Process
Grievance Updated Details : NCH out called on 27/10/2021 at 13:34 PM to discuss the grievance. He said that the company did not provide him T&C so he does not agree with the revert of the company. He insisted to forward the grievance to the company again, and wants the company's T&C so that he could file a case in consumer commission with all relevant proof.
Updation Date :2021-10-27 13:52:26
NCH Agent Remark : The call got disconnected while discussing the grievance.
Remark Date :2021-10-27 13:52:26
Uploaded Files: NA | | NA | NA
Last Login Time : 2021-10-21 23:06:39
Grievance Details
Grievance Number: 3030239
Grievance Reg Date: 2021-10-16 03:43:32
Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911
Mode : By Web Complaint Type : Complaint
State : UTTAR PRADESH Purchase City : Mirzapur
Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument
Grievance Company : Company Name : I Kall company, Helpdesk@ikall.in, inquiry@ikall.in
Govt Dept / Regulator :
Type & Model: I Kall K 300 Date of Purchase: 2020-12-10
Under Warranty: Yes Amount Paid: 6199
IMEI no or Serial no: 352101110202280 Service Tag no.:
Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006 job sheet / Work order no.:
Complaint no/ Ref. no(if any):
Company Details Amazon online shopping Pincode (Company):
Product Value(INR) : 1000-10000 Nature of Complaints : Charging for repair / Not repaired under warranty
Grievance Details : Following item purchased by my wife Preeti Singh from Amazon online shopping. ORDER # 408-2369248-0963568 Order Details Invoice Delivered 17-Dec-2020 Package was handed directly to the customer.I KALL K300 (Blue, 6.53 HD+, 64GB It is to be noted that the model number of this mobile is actually K320 and on its box K300 and a screenshot of software is attached to this representation. IMEI/Serial number 1-352101110202280 IMEI/Serial number 2-352101110284783, Invoice number-IN-111203, Dealer name-Amazon onlineI Kall company is not providing warranty so broken terms of warranty so company may refund Rs. 6199.Most respectfully sheweth that 1-Applicant placed the order on 10-December-2020 which was dispatched on 12-Dec-2020 and delivered to applicant on 17-Dec-2020 quite obvious from First page of attached document.2-Second page is cash memo proving item / mobile of I Kall company was purchased for Rs.6199. 3-Third and fourth page is the request made for repair of purchased mobile under warranty on 21-02-2021 just after one month and five days as the sim slot 1 was not working.4-Fourth and fifth page is the denial of the services by the authorized service centre of I Kall company dated 06 July 2021 and 07 July 2021 by taking the false recourse that L.C.D. is broken. and they cryptically suggested that you may visit a service centre available in your district Mirzapur now and they will check the LCD if it is broken no service will be provided . 5-On 30 Sept 2021 applicant visited the service centre as under point 4, they found the LCD was not broken but they denied warranty as sim slot 1 was broken which was invited repair under warranty on 21-02-2021 as under point 3. Factual position is that this sim slot 1 is not working since the date of delivery but sim slot 2 was working so applicant was serious about it as item was under warranty but company staff searched cunning tricks to deprive consumer from warranty, applicant never thought about it so they must refund if not interested to provide warranty if matter be brought up before forum, they will have to pay the other expanses occurred.
Status : In Process
Grievance Updated Details :
Updation Date :2021-10-21 12:03:23
NCH Agent Remark : Grievance has been emailed to the company.
Remark Date :2021-10-21 12:03:23
Response Received from Company : As discussed with customer complaining that display and charging slot are damaged which can’t be considered under warranty as per warranty terms but customer is not agree to pay the damage cost.
Date : 2021-10-25 16:49:10 Status : Closed
Uploaded Files: File1 | File2 | NA
Organization I Kall Head Office Address: C-5 Sector 10, Noida (U.P.) Phone Number: 0120-4731048 Email: helpdesk@ikall.in may be directed to refund the paid amount Rs,6199 as the price of the handset. For more detail, vide attached documents to the representation.
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