Consumer case submitted online against I Kall company for refund as it failed to provide services to customer and took under teeth requests

 

Grievance Details

Grievance Number: 2824684

Grievance Reg Date: 2021-07-06 16:34:31

Complainant Name : Yogi M. P. Singh Mahesh Pratap Singh Complainant Contact No : 7379105911

Mode : By Web Complaint Type : Complaint

State : UTTAR PRADESH Purchase City : Mirzapur

Sector : Electronics Products Category : Mobile Handsets /Tablets / landline Phone Instrument

Grievance Company : Company Name : I Kall company, Helpdesk@ikall.in, inquiry@ikall.in

Govt Dept / Regulator :

Type & Model: K320 Date of Purchase: 2020-12-17

Under Warranty: Yes Amount Paid: 6299

IMEI no or Serial no: 40876708986829134 Service Tag no.:

Name & Address of Service Center: Name & Address of Service Center: Warehouse address:- Alpha Radios Shop No-1900 Near Shisganj Gurudwara Chandni Chowk Delhi-110006. job sheet / Work order no.: ORDER # 408-2369248-0963568 job sheet / Work order no.: ORDER # 408-2369248-0963568

Complaint no/ Ref. no(if any): 2817255  

Company Details Amazon online shopping Pincode (Company):

Product Value(INR) : 10000-100000 Nature of Complaints : Product found defective -No replacement/ refund as per customer demand

Grievance Details: I Kall company may refund the cost paid by the customer as it failed to provide services and provided third grade item. Undoubtedly, I Kall company is showing its real face of acting like cheaters. Today its customer care talked with me and asked to share the photographs of the item under warranty. Applicant immediately said that I have shared the photographs earlier on 2 Jul 2021, 16:17 (4 days ago) but she said that it is too old. Thereafter I said I will again share the current images. After receiving the email, she immediately replied to as Dear Sir/Madam Thanks for contacting us. We regret for the inconvenience caused to you. As per telephonic conversation, our product has damage and same will not consider in warranty. You need to pay damage cost for further repairing. Kindly confirm on same so that we can proceed for further action. Your co-operation is highly appreciated Regards, Care Team Now you Hon'ble Sir may take a glance of the currently shared images/ photographs of the item under warranty attached to grievance. If the aforementioned product is damaged, then action may be taken against the applicant as I am claiming the item is not damaged, quite obvious from the photographs of the item under warranty. If the item found not damaged, then concerned staff of the I Kall company may be prosecuted under the sections of Indian Penal Code applied for cheating and appropriate penalty may be imposed on the I Kall company for depriving the customers from the services of warranty arbitrarily.

Status :   Disposed  

Grievance Updated Details :

Updation Date :2021-07-07 16:16:35

NCH Agent Remark : Nature of grievance updated

Remark Date :2021-07-07 16:16:35

Grievance Updated Details :

Updation Date :2021-07-10 10:46:16

NCH Agent Remark : Grievance has been emailed to the company on 09.07.2021

Remark Date :2021-07-10 10:46:16

Grievance Updated Details :

Updation Date :2021-07-17 11:33:32

NCH Agent Remark : No response received from the company, reminder sent on 17.07.2021.

Remark Date :2021-07-17 11:33:32

Grievance Updated Details :

Updation Date :2021-07-24 15:49:20

NCH Agent Remark : No response received from the company, 2nd reminder sent on 24.07.2021.

Remark Date :2021-07-24 15:49:20

NCH Agent Remark : The grievance was taken up with the company by NCH but company has not responded on the grievance. In the absence of suitable/ acceptable redressal by the company, you may file a case at the designated Consumer Commission from a place of your convenience, offline. For more information, please visit http://www.ncdrc.nic.in/districtlist.html For online filing of cases at Consumer Commission, you may visit https://edaakhil.nic.in and follow the process described step-by-step on the portal after confirming that the concerned State has launched the e- filing portal. For more information, please visit https://edaakhil.nic.in/edaakhil/faces/login.xhtml Facility of hearing over video-conferencing is also available as per provision Section 38 (6) of the Consumer Protection Act, 2019 provided that the District Commission may, on sufficient cause being shown, and after recording its reasons in writing, allow the same. Cases filed in the Consumer Commissions are attempted to be disposed off within a period of three months from the date of receipt of notice by the opposite party where the complaint does not require analysis or testing of commodities and within five months if it requires analysis or testing of commodities as mentioned under sub-section (7) of Section 38 of the Consumer Protection Act, 2019.

Remark Date  2021-08-18 16:05:02 Status :   Disposed

Uploaded Files: File1 | | NA | NA

Consumer Feedback

Statisfaction Level : Poor

Suggestion / Feedback / Remark : Because of the rampant corruption, our accountable public functionaries have been teethless. There is large scale violation of consumer rights in the Government of India because of the rampant corruption in the government machinery. Companies manufacturing 3rd standard item and they are selling it by making false promises and when the Complaints are made they did not take any action in the matter because our government functionaries act in caucus with the company staff. Action must be taken against the wrongdoer company I Kall as they denied the warranty services to the customer.. Here the staff of the company has broken the terms and condition SRT up during the purchase of the item so they must pay the price of the item made during the purchase of the item.