If Airtel company is not stealing internet data, then it must provide user data detail and navigation unfortunately they are not doing so

 

Gmail    Beerbhadra Singh <myogimpsingh@gmail.com>
Regarding airtel mobile number 9794760348
Beerbhadra Singh <myogimpsingh@gmail.com>    Sat, Jun 26, 2021 at 9:28 PM
To: airtel dotcomplaints <airtel.dotcomplaints@airtel.com>, airtelpresence@inairtel.com, appellate.upe@airtel.in, pmosb <pmosb@pmo.nic.in>, supremecourt <supremecourt@nic.in>, urgent-action <urgent-action@ohchr.org>, presidentofindia@rb.nic.in

Following message received on the mobile number -9794103433 and now services of the Airtel are stopped thereafter. Name: Number: AE-AIRTEL Content: 50% ALERT: Aapke rozana data usage par. Recharge Rs89 se paye 6GB (maujooda vaidhta tak) & anand lein Prime video mobile Edition ka 28 din. u.airtel.in/_Pvme89 Time: 26-06-2021 18:55:52 I have made following complaints against Airtel company but only arbitrary parrot reply which is inconsistent to submissions of the grievance.    Where are rest 50 percent data and why services of the Airtel company are stopped? Undoubtedly act of company Airtel is tantamount to robbery unfortunately no action will be taken in regime of like minded Think about quantum of corruption, Airtel did not provide how the 1.5 G.B. data exhausted merely in 8 minutes reflects anarchy? Airtel has been most corrupt as according to it I consumed 1.5 G.B data in merely 8 minutes but not providing data consumption detail Think about the gravity of situation that Airtel company is looting its consumers by taking government functionaries in good faith Concerned Airtel service provider staff may provide data uses detail with the navigation detail. You may refund my money paid as the subscription of the last internet pack. Grievance Status for registration number : DOTEL/E/2021/20366 Grievance Concerns To Name Of Complainant Yogi M. P. Singh Date of Receipt 23/06/2021 Received By Ministry/Department Telecommunications Grievance Description-The matter concerns with the mobile number 9794103433 . Service provider Airtel may refund the amount paid for the last recharge for the subscription of the internet pack. Now it is dead sure that they can not provide services. Their irregularity is attached and several complaints made but their corruption will not stop. How the 1.5 G.B. data used by the applicant detail must be made available to the applicant? सोचिये भ्र्ष्टाचार का आलम यह है की आठ मिनट में ही १.५ जी बी डाटा ख़त्म और यदि पूछेंगे कोई बहाना बना देंगे अभी जो ५९८ रुपये का जो रिचार्ज हुआ है उसे रिफंड कर दे कोई ऐसे डकैतों का कैसे भरोसा कर सकता है New Recharge made on 06-06-2021 at 02:04PM on Airtel Mobile number 9794103433 For more detail vide attached grievance.You may explain, how can you close the service if the applicant just did the recharge of 598 INR from the Amazon online shopping? At that you were promoting that customer may  purchase the internet pack of 3 GB data or 12 GB for 98 INR through SMS. Whether such dealings on the part of Airtel company is justified, that recharge of 598 INR was ignored and making an attempt to press the customer through means of cheating to purchase more data in order to benefit the company illegally. On 22 June 2021,  you exhausted the entire 1.5 GB data in just 20 minutes and again sought that applicant may purchase the internet pack of 3 GB data or 12 GB for 98 INR through SMS. Whether such corrupt practices on the part of the corrupt Airtel company is justified? Applicant is using Airtel 4 G dongle and 4 G services of the Airtel service provider are in dilapidated state.  which is quite obvious from the attached screenshot of speed test taken online. Think about the gravity of the situation that even Gmail pages are not loading showing errors quite obvious from the attached screenshot. Whether under such circumstances my demand for a refund of an internet pack of 598 INR is unjustified? Repeated complaints are being made but they are not mending their ways as they are worms of corruption so can not come out from the mud of corruption.   खुदा भी आसमाँ से जब जमी पे देखता होगा |               इस मेरे प्यारे देश को क्या हुआ सोचता होगा|| This is a humble request of your applicant to you Hon’ble Sir that how can it be justified to withhold public services arbitrarily and promote anarchy, lawlessness and chaos arbitrarily by making the mockery of law of land? There is need of the hour to take harsh steps against the wrongdoer to win the confidence of citizenry and strengthen the democratic values for healthy and prosperous democracy. For this, your applicant shall ever pray for you, Hon’ble Sir. Date-26/06/2021           Yours sincerely                                    Yogi M. P. Singh, Mobile number-7379105911,  Mohalla- Surekapuram, Jabalpur Road, District-Mirzapur, Uttar Pradesh, Pin code-231001.  On Fri, Jun 25, 2021 at 4:18 PM airtel dotcomplaints <airtel.dotcomplaints@airtel.com> wrote: Dear Mr. Yogi M P Singh, This is in reference to your complaint to DOT vide reference number DOCAF/E/2021/02776, regarding data consumption related issue for your airtel mobile number 9794760348. We apologize for the inconvenience that you have been facing this issue. We understand how upsetting this must be and we appreciate your patience in this matter. As per your telephonic discussion on 9794760348 with the undersigned dated 25th June 2021, this is to apprise you that as the speed is higher in 3G/4G, the content download is much faster in 3G/4G. You would have experienced that there is no buffering while you are using 3G/ 4G network. This leads to higher content download in lesser time, hence you feel more data is getting consumed in less time. Let me share some tips to save on data: 1. View or Download the videos in low resolution. The lower the resolution, lesser would be the size of the content. However, let me tell you that this may impact the quality of the content. 2. Disable AUTO UPDATE option in your mobile while connected to mobile/home WIFI as it leads to auto updates of the applications resulting in higher data consumption. 3. You can turn off "Mobile Data" to stop net usage when not required and you can turn it on as per your need. Further, we would request you to please sent an SMS on EPREBILL Month(Jun) your email id and send it to 121. Furthermore, It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide. We value the relationship built with you. Also we have shared your feedback with the concerned team. If you have any further queries/concerns, please feel free to contact us. We will make every effort to revert with a resolution as soon as possible. Regards, Mohd Sufiyan Customer Experience Bharti airtel limited Grievance Status for registration number : DOCAF/E/2021/02776 Grievance Concerns To Name Of Complainant Yogi M P Singh Date of Receipt 22/06/2021 Received By Ministry/Department Consumer Affairs Grievance Description The matter concerns with the poor data supply speed on the mobile number 9794103433 which is quite obvious from the fact that even network speed test is not feasible at this time. Whether arbitrariness and non transparency in providing the public services by the Bharti Airtel a private sector undertaking of the Government of India is justified? This is not the first complaint against the third grade services being provided by the Barti Airtel, but they are harassing time and again. Grievance Details Grievance Number: 2766449 Grievance Reg Date: 2021-06-06 16:31:21Grievance Details : How the 1.5 G.B. data used by the applicant detail must be made available to the applicant? सोचिये भ्र्ष्टाचार का आलम यह है की आठ मिनट में ही १.५ जी बी डाटा ख़त्म और यदि पूछेंगे कोई बहाना बना देंगे अभी जो ५९८ रुपये का जो रिचार्ज हुआ है उसे रिफंड कर दे कोई ऐसे डकैतों का कैसे भरोसा कर सकता है New Recharge made on 06-06-2021 at 02:04PM on Airtel Mobile number 9794103433 For more detail vide attached grievance.It is humble request to staffs of ministries of consumer affairs that they may provide cogent reply regarding aforementioned cryptic redress of the grievance by the Airtel company which details are attached. Grievance Document Current Status Case closed Date of Action 29/06/2021 Remarks Kindly refer to your grievance registered under the above docket number. The said grievance was forwarded to the Airtel who has intimated that : Customer approached us regarding the data consumption we have checked our records and inform to the customer that as the speed is higher in 3G/4G, the content download is much faster in 3G/4G. You would have experienced that there is no buffering while you are using 3G/ 4G network. Reply Document Rating 1 Poor Rating Remarks On 22 June 2021, you exhausted the entire 1.5 GB data in just 20 minutes and again sought that applicant may purchase the internet pack of 3 GB data or 12 GB for 98 INR through SMS. Whether such corrupt practices on the part of the corrupt Airtel company is justified? Applicant is using Airtel 4 G dongle and 4 G services of the Airtel service provider are in dilapidated state. Which is quite obvious from the attached screenshot of a speed test taken online. Think about the gravity of the situation that even Gmail pages are not loading, showing errors quite obvious from the attached screenshot. Whether under such circumstances, my demand for a refund of an internet pack of 598 INR is unjustified? Repeated complaints are being made, but they are not mending their ways as they are worms of corruption so can not come out from the mud of corruption. Here it is well established fact that Airtel company steals data of the the consumers and it does not provide the satisfactory services Officer Concerns To Officer Name Mr. Nitin Grover Officer Designation Head Customer Complaints Contact Address M/s.Bharti Airtel Ltd. Plot Number 16, 2nd Floor Udyog Vihar, Phase-IV Gurgaon, Haryana Email Address airtel.dotcomplaints@airtel.com Contact Number- 9818122843