Grievance Status for registration number : DEABD/E/2021/16642
Grievance Concerns To
Name Of Complainant
Yogi M. P. Singh
Date of Receipt
01/03/2021
Received By Ministry/Department
Financial Services (Banking Division)
Grievance Description
Financial Services (Banking Division) >> Fraud
Department/Bank/Financial Institute : State Bank of India
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For several months, The State Bank of India was playing a game with the debit cards as they were not sending one-time password but now they are not sending the one time password to authenticate the transaction in the internet banking also which is an offence and it is the need of the hour that the concerned accountable public functionaries may take action against the wrongdoers of the State Bank of India who is monitoring the redress of the grievances on the public grievance portal of the government of India. How can it be justified that they are impeding the services which are being provided by the state bank of India to the applicant? Earlier they were not sending the one time password for the transactions made by debit cards but now they are behaving in the same manner in the case of transactions made through internet banking. They have closed every service of the bank available in the account of the aggrieved applicant. Moreover, some thing is wrong with my account quite obvious from the following email of google ads.
ads-support@google.com ads-support@google.com on 1 March 2021 at 52 minutes passed 4 o clock
To: yogimpsingh@gmail.com
Post receiving your request, I found that there is a credit balance on your account of INR 476.40. I also noticed that you have cancelled the account on Feb 21th, 2021 to receive the refund.
I would like to tell you that once you cancel your account, the system automatically initiates a refund to your bank account or credit card associated with your Google Ads account.
However, please be informed that we have tried refunding you the money but we're unable to send your refund to your original payment method. To receive your refund, select click on change payment method on the billing summary page and update the existing payment method or use another one. Please follow the below-mentioned steps to change the payment method.
Grievance Document
Current Status
Grievance received
Date of Action
01/03/2021
Officer Concerns To
Forwarded to
Financial Services (Banking Division)
Officer Name
VANDITA KAUL
Officer Designation
JOINT SECRETARY
Contact Address
Email Address
no-sobo3-dfs@nic.in
Contact Number
01123747119
Reminder(s) / Clarification(s)
Reminder Date
Remarks
01/03/2021
If the problem continued as it is but more problems arising, then such messages are not cruel joke. They emailed as follows. SBI Customer Care - Case - 44772485 - has been resolved 1 message SBI - Customer Service noreply.crm@sbi.co.in 25 February 2021 at 12:48 Reply-To: noreply.crm@sbi.co.in To: "yogimpsingh@gmail.com" yogimpsingh@gmail.com Dear Sir/Madam, Thank You for Banking with us. Customer Care Case: 44772485 for Test SMS - Test SMS - Test SMS has been Resolved. In Case of any further queries please contact our Customer Care Team or visit your nearest Branch. Please find the resolution below: SMS Generated Successfully!!
However, please be informed that we have tried refunding you the money but we're unable to send your refund to your original payment method. To receive your refund, select click on change payment method on the billing summary page and update the existing payment method or use another one.
ReplyDeleteThe mismanagement in the working of State Bank of India is sole responsible for the troublesome to the customers and most surprising thing is that complaints are not redressed even after repeated representations before the accountable public functionaries of the Government of India which was a mockery of the law of land.
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